[Hiring] Senior Solutions Engineer @N-able

Role Description

As a Cove Data Protection Solutions Engineer, you will serve as a trusted technical advisor helping MSPs and customers maximize the value of N-able Cove Data Protection. You will partner with customers, Customer Success, Product Management, Engineering, and Sales to improve backup reliability, accelerate recovery outcomes, optimize data protection strategies, and drive long-term customer success.

• Act as the primary technical advisor for customers using N-able Cove Data Protection.
• Drive adoption and optimization of Cove backup, recovery, disaster recovery, and data protection capabilities.
• Conduct backup architecture and data protection reviews, providing best-practice recommendations.
• Guide customers on backup policy design, retention strategies, recovery testing, and operational maturity.
• Support deployments across servers, workstations, Microsoft 365, and cloud-first backup environments.
• Partner with Support and Engineering to troubleshoot backup failures, restore issues, and performance concerns.
• Deliver technical workshops, enablement sessions, and data protection reviews.
• Support renewals, expansions, and retention initiatives alongside Customer Success and Account Management.
• Provide customer feedback to Product and Engineering to influence future Cove platform enhancements.
• Serve as a data protection subject matter expert during escalations and strategic customer engagements.

Qualifications

• 3+ years in Solutions Engineering, Backup Engineering, Technical Consulting, Professional Services, or a related data protection role.
• Experience with backup and recovery platforms, disaster recovery, cloud backup, or BCDR solutions.
• Strong understanding of backup methodologies, recovery objectives, retention policies, and data protection best practices.
• Knowledge of servers, virtualization, Microsoft 365, cloud storage, networking, and endpoint environments.
• Ability to assess backup health, identify coverage gaps, and recommend practical remediation steps.
• Excellent communication, presentation, and customer-facing skills.
• Strong troubleshooting and problem-solving abilities.
• Experience working cross-functionally with Product, Engineering, Support, and Customer Success teams.

Preferred Qualifications

• Experience supporting MSPs, IT service providers, or channel partners.
• Experience with N-able Cove, Veeam, Acronis, Datto, Replibit, StorageCraft, or similar backup and recovery platforms.
• Industry certifications such as Microsoft 365, Azure, AWS, VMware, CompTIA Server+, Network+, or Security+.

Benefits

• Medical, dental and vision coverage
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility