[Hiring] Solutions Engineer @Mitto

Role Description

How you’ll go beyond as Solutions Engineer:

• Serve as the main technical expert supporting the enterprise sales team.
• Ensure enterprise customers are integrated and onboarded smoothly and quickly.
• Articulate technology and product knowledge to both business and technical owners.
• Drive and manage the Proof of Concept (PoC) and evaluation stage of the sales process.
• Act as Sales project lead for Proof of Concepts, coordinating with internal teams such as support, routing, engineering, and product management.
• Act as the primary technical point of contact with the client during the pre-sales phase.
• Responsible for development and delivery of technical presentations, including Mitto infrastructure and security.
• Convey customer requirements to Product Management.
• Responsible for technical onboarding of new enterprise customers.

Qualifications

• Bachelor’s degree and fluency in Italian and English.
• Fast-learning mindset with strong analytical thinking and problem-solving skills.
• Ability to juggle priorities, stay organized, and keep a cool head in a fast-paced environment.
• Sense of ownership, a positive attitude, and motivation to drive results.
• Collaborative, customer-focused approach, with the ability to translate technical concepts into clear, everyday language.
• Strong attention to detail and confidence using MS Office tools.

Requirements

• 2-3 years experience in a mid or high-level customer facing role.
• Working understanding of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python.
• Familiarity with Salesforce and Kibana - will be treated as an advantage.
• Telecom and messaging experience (CPaaS, SMS, Voice, Telecom Data, Carrier ecosystem).

Benefits

• A collaborative environment of talented individuals across the world that enables you to make a direct impact on our collective success.
• Full flexibility in where, when, and how you work (remote-first culture, generous time off, flexible hours, lots of autonomy).
• From 25 days of paid time off to "New Baby" gifts – we take care of your wellbeing in and outside of work.
• Opportunities to work with some of the world’s leading SaaS platforms and enterprise brands.
• A fast-growing, international environment where innovation and collaboration are at the heart of everything we do.

Company Description

Join Mitto and be beyond! We’re thrilled to be revolutionizing the way the world communicates through our Cloud Communications-Platform-as-a-Service (CPaaS). Launched in 2013, we quickly expanded from SMS to include voice, chatbots, all major chat apps, and CRM/marketing platform integrations. We’re proud to be a group of curious minds that scour the landscape for whatever’s next in omnichannel communication.