[Hiring] Solutions Engineer @Yuno

Role Description

As a Customer Solutions Engineer, you are the technical owner of a merchant's journey with Yuno from the first discovery call to the first transaction in production. You sit on both sides of the deal: you design the solution that wins it, and you build the integration that makes it real.

• Demos, technical discovery, architecture proposals, RFPs and security reviews on one side; integration planning, API guidance, testing, and go-live on the other.
• Work with merchants processing millions of transactions across LATAM, each with a different stack, a different set of PSPs, and a different definition of "done".
• Map payment flows, find where Yuno fits, and translate that into something an engineering team can actually ship.
• Quality is the standard here, not the goal: every payment, every user, every time.
• Adapt fast, pick up new payment methods and markets as they come, and stay effective when the plan changes mid-cycle.
• Be the connection point between Sales, Product, Engineering, and the merchant's own developers.

Qualifications

• Fluent English, both written and spoken, is required. Spanish or Portuguese is a plus.
• +4 years of experience in solutions engineering, sales engineering, technical implementation, or integration roles.
• Hands-on technical skills: REST APIs, webhooks, JSON, HTTP debugging, and at least one programming language for building demos and sample integrations.
• Payments knowledge: gateways, PSPs, acquirers, card networks, 3DS, tokenization, refunds, chargebacks, and alternative payment methods.
• Experience running technical conversations with both engineering teams and commercial stakeholders.
• Proven track record delivering integration projects with external development teams on defined timelines.
• Comfortable working with SQL and observability tools such as Datadog, Grafana, or similar.
• Ability to manage multiple merchants and deals in parallel without losing technical depth on any of them.
• Comfortable in a fast-moving, high-growth environment where priorities and processes evolve quickly.

Requirements

• Lead technical discovery with prospects to understand their payment stack, requirements, and constraints.
• Run product demos and deliver technical presentations to engineering and product audiences.
• Design payment orchestration solutions and integration architectures tailored to each merchant.
• Respond to RFPs, security questionnaires, and technical due diligence with Sales.
• Own the end-to-end implementation, from kickoff and integration plan to testing and go-live.
• Guide merchant developers through Yuno's APIs, SDKs, webhooks, and payment method configurations.
• Troubleshoot integration issues across payment flows, API logs, and third-party providers.
• Build reusable demo environments, integration guides, and technical documentation that shorten future cycles.
• Hand off live merchants to Technical Account Management with complete context and documentation.
• Feed recurring merchant requirements and integration friction back to Product and Engineering.

Benefits

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment
• Stock Options
• Health Plan wherever you are.
• Flexible Days Off