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Solutions Engineer @Levellr

[Hiring] Solutions Engineer @Levellr

Mar 28, 2025 - Levellr is hiring a remote Solutions Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: UK.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting the sales cycle, integrating client data with Levellr, and providing technical troubleshooting and triage to enable both clients and internal teams.

  • Support Sales Teams: Drive technical pre-sales conversations by partnering with the sales team to showcase Levellr’s capabilities, demonstrate integrations, and address technical concerns from prospects.
  • Integration Design & Architecture: Guide clients through the technical setup of integrations between their internal data and Levellr’s data. Design scalable, secure, and effective data flows that align with client requirements.
  • Client Onboarding & Education: Help onboard clients with a technical focus, assisting them in understanding our product capabilities, integration points, and technical setup for maximum value.
  • Technical Troubleshooting & Support: Own high-value customer troubleshooting and issue triage. Solve integration issues directly and escalate product bugs to engineering. Manage and prioritize technical support tickets, ensuring timely responses, keeping clients informed, and ensuring that product bugs are addressed quickly.
  • Maintain Customer Relationships: Provide excellent customer service, ensuring customers feel supported and valued, even in challenging technical situations.
  • Cross-Team Collaboration: Act as a bridge between customers and engineering teams. Work closely with our product, engineering, and account management teams to provide seamless technical support, ensuring that clients’ issues are resolved promptly and effectively.
  • Escalate Critical Issues: When necessary, escalate more complex issues to the relevant technical teams and act as the liaison to ensure swift resolution.
  • Document & Share Knowledge: Contribute to and maintain technical documentation, including integration guides, FAQs, and troubleshooting resources, to streamline client and internal team processes.

Qualifications

  • Technical problem solver: Background in software engineering, solutions engineering, or technical consulting. Ability to read and troubleshoot code, APIs, and integrations.
  • Pre-sales experience (or willingness to learn): Comfortable in technical sales discussions, helping clients understand how Levellr fits into their stack.
  • Customer-facing & collaborative: Enjoy working with people, not just code. Ability to translate technical details for sales teams and non-technical customers.
  • Strong debugging & troubleshooting skills: Ability to quickly diagnose API, integration, or data issues and either resolve them or escalate efficiently.
  • Excellent communication skills: Confident presenting to clients and internal teams, making complex insights easy to understand.
  • Proactive and independent: Thrive in a remote-first, flexible environment where you can take ownership and work autonomously.

Requirements

  • Discord Experience: Direct experience with Discord or other community management platforms is highly desirable, especially with a focus on gaming or social data.
  • Experience with Data Engineering or ETL Pipelines: Knowledge of building or managing data pipelines, and familiarity with ETL processes, SQL, and data warehouses.
  • Technical Certifications: Any relevant technical certifications, especially related to cloud infrastructure, APIs, or data systems.
  • Experience in Gaming or Entertainment: Familiarity with the gaming or entertainment industries, especially related to community engagement, is a plus.

Benefits

  • 5 weeks holiday allowance
  • Co-working space access (Soho Works —> locations across London)
  • Home office budget once you pass 3 months probation
  • Hybrid remote & flexible working hours
  • Stock option plan

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đź“Ť Be aware of the location restriction for this remote position: UK
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Back to Remote jobs  >   All others
Solutions Engineer @Levellr
All others
Salary đź’¸ unspecified
Remote Location
UK
Job Type full-time
Posted Mar 28, 2025
Apply for this position Unlock 54,714 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: UK
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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