[Hiring] Solutions Delivery Specialist @Canon U.S.A., Inc.

Role Description

Performing solutions implementation for comprehensive solutions addressing a diverse range of document-centric customer business problems. These solutions include ASend, SCS CAC/PIV, uniFLOW suite of applications, and other minor output management solutions. Within this context, you are responsible for providing the implementation and solving technical problems related to software and other services supported by the team during installation.

• Validate technical solutions for feasibility.
• Function as technical resource if help desk assistance is deemed necessary during the escalation process.
• Assist with the pre-sales process for solution sales where required.
• Manage the relationship between various support teams, both inside and externally, to ensure continuity of service on technical escalations.
• Manage delivery plan, client expectations, scope of works and administrative project tracking.
• Guide customers through necessary configuration setup, administration and maintenance of software.
• Create user documentation.
• Provide education and training to existing clients.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required.
• 3 to 5 years of related experience.
• Available to work beyond standard hours as required.
• CDIA+ (if not presently certified, must be attained within first 6-months of employment).
• Network+ certifications.
• Occasional local/regional travel may be required, 1-5 days or more depending on size and complexity of implementation.
• Valid driver’s license and acceptable driving record necessary.
• Core Certifications for uniFLOW (Technician, Online Foundation).
• One of the following: Network +, Cloud +, Security+ (if not presently certified, work towards attaining within six months of promotion).
• Desired: Any MS 365, Azure or AWS Fundamental or Associate certification.

Benefits

• Competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag! A Canon welcome kit and official merch you can’t get anywhere else.

Company Description

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .