[Hiring] Solution Leader @Inficare Technologies

Role Description

The Solution Leader - Professional Services is responsible for end-to-end leadership of a specific Client solution portfolio (e.g., Lending, Treasury, Trading, Payments). This role ensures successful execution of implementations, SaaS onboarding, upgrades, and client transformations, while acting as the bridge between Client product teams, Zensar delivery, and end clients.

Key Responsibilities

• Solution Portfolio Ownership:
  • Own delivery and execution for a specific Client solution stack (e.g., Lending or Treasury).
  • Build deep functional and technical understanding of Client products within the solution area.
  • Act as Zensar's solution evangelist and trusted advisor to Client and clients.
• Delivery & Execution Excellence:
  • Lead multiple concurrent implementation and onboarding programs globally.
  • Ensure adherence to delivery standards, timelines, quality benchmarks, and risk management.
  • Resolve complex delivery issues across regions and product integrations.
• Client & Partner Collaboration:
  • Engage directly with client stakeholders (IT, business, operations).
  • Support Client sales and services teams during pre-sales, solution scoping, and planning.
  • Provide client assurance on solution design, implementation approach, and outcomes.
• Capability & Talent Development:
  • Build and nurture solution-aligned delivery teams.
  • Define skill requirements, training pathways, and certification plans aligned to Client products.
  • Act as a mentor to architects, project managers, and functional consultants.
• Commercial & Operational Support:
  • Support estimation, staffing models, and delivery commercials.
  • Track solution-level KPIs: utilization, margins, delivery health, and CSAT.
  • Provide inputs to portfolio planning and forecasting.
• Innovation & Continuous Improvement:
  • Drive learning from delivery experiences to improve implementation frameworks, accelerators, and best practices.
  • Identify opportunities for automation, tooling, and repeatable assets.
  • Feed client and delivery insights back to Client product and service teams.
• Product Competency Development:
  • Draw plans for deepening Zensar SI capabilities on client product portfolio.
  • Align SI delivery capabilities with the client's global implementation roadmap.
  • Drive Product certifications and surround IP development.

Qualifications

• 12-18+ years of experience in Financial Services technology implementations.
• Deep expertise in at least one domain: Lending, Treasury, Trading, Capital Markets, Payments.
• Hands-on experience with Client platforms or comparable solutions.
• Strong understanding of professional services delivery models.
• Proven ability to manage multi-region teams and complex stakeholders.

Success Measures

• On-time and high-quality delivery of solution programs.
• Client satisfaction and repeat engagements.
• Strong, stable delivery teams with growing capability depth.
• Positive contribution to portfolio financials.