[Hiring] Solution Engineer @Templar Shield Inc

Role Description

This is a remote position. The ServiceNow and Armis Solution Engineer supports the deployment, configuration, integration, testing, and optimization of Armis and ServiceNow security solutions for enterprise clients. The engineer assists with:

• Armis platform deployments
• Asset discovery
• Collector placement
• Policy and dashboard configuration
• ServiceNow integrations
• Workflow automation
• Reporting
• Documentation
• Troubleshooting
• Client training

The Solution Engineer works directly with client security, infrastructure, operational technology, risk, and ServiceNow teams to connect Armis asset intelligence with ServiceNow capabilities, including USEM and ServiceNow Otto. These solutions improve:

• Asset visibility
• Exposure management
• Vulnerability prioritization
• Security operations
• Remediation workflows

This is a client-facing delivery role that requires developing ServiceNow and Armis technical expertise, practical knowledge of asset intelligence and cybersecurity operations, and the ability to communicate effectively with business and technical stakeholders. The Solution Engineer may also support solution demonstrations, estimates, proposals, and other activities that contribute to the continued growth of Templar Shield’s ServiceNow and Armis practice.

Qualifications

• One to three years of experience in implementation engineering, professional services, cybersecurity consulting, security engineering, network engineering, infrastructure engineering, ServiceNow delivery, or a related technical role.
• At least one year of experience working with ServiceNow, Armis, or a comparable enterprise security, asset-management, vulnerability-management, or security-operations platform.
• Hands-on experience supporting technical implementations, platform configurations, integrations, testing, troubleshooting, or production deployments.
• Working knowledge of enterprise networking, cybersecurity operations, asset management, vulnerability management, and incident-response processes.
• Experience with APIs and integration technologies, including REST, JSON, authentication, certificates, and SSL/TLS.
• Familiarity with virtual appliances, collector deployment, log review, connectivity testing, certificate management, and basic infrastructure troubleshooting.
• Strong client-facing communication skills and the ability to explain technical issues to both technical and non-technical stakeholders.
• Ability to manage multiple assignments, document decisions, follow established delivery processes, and drive assigned tasks to completion.
• Bachelor’s degree in information technology, computer science, cybersecurity, engineering, or a related field, or equivalent relevant professional experience.
• Willingness to travel up to 50 percent based on client and project requirements.

Requirements

• Support the planning, installation, configuration, validation, and ongoing support of Armis deployments.
• Assist with site surveys, deployment documentation, collector placement, connectivity validation, and network troubleshooting.
• Configure Armis platform settings, asset classifications, dashboards, reports, policies, alerting logic, exposure views, and use-case-specific workflows.
• Validate asset discovery, classification, enrichment, and coverage across information technology, operational technology, Internet of Things, Internet of Medical Things, cloud, and other connected environments.
• Tune Armis configurations to improve asset context, reduce unnecessary alerts, and support defined security and operational outcomes.
• Troubleshoot issues involving collectors, network connectivity, data collection, asset visibility, classifications, policies, dashboards, and platform integrations.
• Configure integrations between Armis, ServiceNow, and other third-party security and enterprise platforms.
• Map Armis asset intelligence to appropriate ServiceNow data models, configuration item classes, ownership models, reconciliation processes, and security workflows.
• Support the implementation and configuration of ServiceNow capabilities, including USEM and ServiceNow Otto, that use Armis data to improve asset visibility, exposure management, vulnerability prioritization, and remediation.
• Support Armis-related integrations and use cases across ServiceNow CMDB, ITSM, ITOM, Security Operations, Vulnerability Response, Security Incident Response, and Integrated Risk Management.
• Configure ServiceNow workflows, forms, dashboards, reports, notifications, business rules, scripts, and automation for Armis-related use cases.
• Enhance automation and orchestration using ServiceNow Flow Designer, Integration Hub, APIs, and other platform capabilities.
• Support data normalization, identification, reconciliation, enrichment, and quality-validation activities.
• Develop scripts and controlled platform extensions when requirements cannot be met through out-of-the-box configuration.
• Follow Templar Shield and ServiceNow development standards to ensure solutions remain scalable, maintainable, supportable, and upgradeable.
• Participate in client discovery sessions, requirements workshops, design discussions, and technical reviews.
• Translate approved requirements into implementation tasks, configuration activities, test cases, and supporting documentation.
• Develop and execute unit, system, integration, regression, and deployment-validation testing.
• Document test plans, test results, defects, remediation activities, deployment procedures, and solution acceptance criteria.
• Support user acceptance testing, production deployments, stabilization activities, and post-production support.
• Produce and maintain deployment diagrams, configuration documents, integration specifications, operating procedures, troubleshooting guides, knowledge articles, and training materials.
• Follow established Software Development Lifecycle and Agile practices to ensure technical activities are documented, coordinated, reviewed, and controlled.
• Identify technical risks, dependencies, defects, and scope concerns and communicate them promptly to project leadership.
• Build effective working relationships with client and Templar Shield technical teams.
• Communicate technical issues, implementation decisions, and recommendations clearly to business and technical stakeholders.
• Assist with solution demonstrations, knowledge-transfer sessions, client training, estimates, and proposals.
• Stay current with Armis capabilities, ServiceNow platform enhancements, and relevant cybersecurity practices.
• Contribute to reusable technical documentation, implementation templates, and other practice materials as assigned.

Benefits

• Competitive compensation + annual performance-based bonus
• 100% remote-first culture
• Benefits include health, dental, LTD, and life insurance coverage
• 401(k) with company match
• Reimbursement for job-related training and certifications
• Work on frontier projects at the cutting edge of AI + Risk Management
• A collaborative culture where your process designs shape real industry solutions