[Hiring] Solution Architect Specialist @Sentinel

Role Description

Sentinel is seeking a Solution Architect Specialist to support the creation, formatting, and administration of customer-facing quotes and proposals in ConnectWise CPQ. This role will work closely with Account Managers, Solution Architects, and sales support teams to convert sales direction, bills of materials, manufacturer/distributor quotes, and scope documents into accurate customer-ready proposals.

This is an administrative quote development role, not a technical presales role. The ideal candidate has direct experience using ConnectWise CPQ, strong attention to detail, and familiarity with technology reseller, manufacturer, or distributor quote processes.

This position can be performed remotely but must be close to one of our office locations as the position will require travel to our Sentinel office locations when business needs require an onsite presence. Our office locations are in:

• Grand Rapids, MI
• Brighton, MI
• Milwaukee, WI
• Greenwood Village, CO
• Downers Grove, IL
• Tempe, AZ

Ready to bring your energy and ambition to Sentinel? Let’s grow together. This position can be remote but must provide occasional support onsite at any of our office locations.

Qualifications

• Build and update customer quotes and proposals in ConnectWise CPQ.
• Import bills of materials provided by Solution Architects, Account Managers, manufacturers, or distributors.
• Import scope-of-work content provided by Solution Architects.
• Format quote layouts based on sales direction and customer requirements.
• Edit, update, and maintain quote content through the review cycle.
• Sync completed ConnectWise CPQ quotes to NetSuite for review and downstream processing.
• Support Account Managers and sales support teams with quote management tasks.
• Request or coordinate manufacturer and distributor quote information as directed.
• Maintain quote accuracy, version control, and process consistency.

Requirements

• Strong attention to detail and accuracy.
• Ability to follow structured sales, quoting, and approval processes.
• Strong typing, written communication, and document formatting skills are required.
• Comfortable managing multiple quote requests and changing priorities.
• Must be proficient with Microsoft Office tools, especially Excel, Word, and Outlook.
• Must be able to work with multiple areas of the business: sales, technical, and operations teams.
• Must have excellent follow-up skills in seeking more details when quote inputs are incomplete.
• Able to maintain accuracy under deadline pressure.
• Customer-service oriented.
• Prior hands-on experience using ConnectWise to build, edit, and manage customer-facing quotes is preferred.
• Experience with Oracle NetSuite is preferred.
• Prior experience with VAR, MSP, systems integrator, technology reseller, distributor, or manufacturer is preferred.
• Familiarity with technology manufacturers such as Cisco, Dell, Microsoft, NetApp, VMware, Splunk, Meraki, Pure Storage, or similar manufacturers is preferred.
• Familiarity with manufacturer/distributor quote requests, registrations, renewals, SaaS quotes, hardware quotes, and services quotes is preferred.
• The candidate must have a car, as this position requires travel between locations and the transportation of equipment.
• A valid driver’s license and proof of vehicle insurance will be required.
• Legally authorized to work in the US without sponsorship.
• Must demonstrate a “can-do” attitude.
• We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Benefits

• Energetic work environment with many corporate culture amenities.
• Competitive salary.
• Rich benefit plan including:
  • Medical
  • Dental
  • Vision
  • 401K
  • 529
  • Life Insurance
  • Income Protection Short and Long-Term Disability
  • Medical and Child/Elder Care
  • Flexible Spending Account Plans
  • Family Planning Benefits
  • Financial Education
  • Identity Theft Protection and Assistance
  • Legal Services
  • Employee Assistance Program
  • Two weeks’ vacation
  • Additional paid time-off for Personal and Sick
  • Certification and hands-on training
  • Employee discount for product services and entertainment