[Hiring] Software Management Analyst I @LexisNexis UK

Role Description

Are you interested in helping employees get the software they need while supporting accurate, cost-effective license management? Would you like to build your software asset management skills in a role where organization, customer service, and attention to detail make a real impact?

Responsibilities

• Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.
• Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.
• Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.
• Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.
• Provide customer support: Respond to questions about software availability, request status, and access issues; escalate complex matters to the appropriate team.
• Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
• Follow established controls: Ensure requests meet approval, licensing, and software governance requirements, and escalate exceptions.

Qualifications

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.
• Interest in learning software licensing, provisioning, and IT service management.
• Based in the United States within the Central or Eastern time zone.
• Prior software asset management experience is not required. Relevant education, internships, customer service, administrative, or IT support experience will be considered.
• Familiarity with ServiceNow or another ticketing system.

Requirements

• Work in a Way That Works for You: We promote a healthy work/life balance across the organisation.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Benefits

• U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.
• This job is eligible for an annual incentive bonus.
• Country specific benefits available.