[Hiring] Software Management Analyst I @RELX

Role Description

Are you interested in helping employees get the software they need while supporting accurate, cost-effective license management? Would you like to build your software asset management skills in a role where organization, customer service, and attention to detail make a real impact?

You will support day-to-day software asset management activities, helping employees receive approved software and ensuring license and inventory records stay current. You will process requests, provision and reclaim licenses, provide customer support, and contribute to routine reporting and process improvements.

Responsibilities

• Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.
• Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.
• Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.
• Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.
• Provide customer support: Respond to questions about software availability, request status, and access issues; escalate complex matters to the appropriate team.
• Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
• Follow established controls: Ensure requests meet approval, licensing, and software governance requirements, and escalate exceptions.

Qualifications

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.
• Interest in learning software licensing, provisioning, and IT service management.
• Based in the United States within the Central or Eastern time zone.
• Prior software asset management experience is not required. Relevant education, internships, customer service, administrative, or IT support experience will be considered.
• Familiarity with ServiceNow or another ticketing system.

Benefits

• Promote a healthy work/life balance across the organization.
• Numerous wellbeing initiatives.
• Shared parental leave.
• Study assistance and sabbaticals.
• Annual incentive bonus eligibility.

Working Pattern

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.