[Hiring] Social Media & Operations Assistant @Inside Out Hiring

Role Description

The Client is seeking a proactive, highly creative, and exceptionally organized Social Media & Operations Assistant based in Latin America or South Africa to serve as a vital partner in daily operations. This is not a passive "task-taker" role; we need a sharp, confident individual who takes absolute ownership of their domain and brings proactive solutions to the table rather than waiting for instruction. The absolute highest priority for this role is creative social media management and content execution.

Additionally, this individual will handle backend operations, lead tracking, and administrative coordination. Note: You will not be responsible for answering high-volume front-line phone calls (which are handled dynamically by an AI assistant and in-house staff). Instead, you will focus on content, backend workflows, and confidently managing the business owner’s priorities.

Key Responsibilities

• Creative Social Media Management (Primary Focus)
  • Content Creation: Script, edit, and produce highly engaging short-form video and static content using CapCut and Canva.
  • Calendar Management: Dedicate focused time daily (approx. 2 hours) to mapping out and building a structured social media content calendar.
  • Real-Time Marketing: Remain agile enough to deploy immediate, real-time posts based on weather events.
  • Community Engagement: Actively manage social media channels by handling posting schedules, replying directly to comments/DMs, and proactively driving online community engagement.
• Backend Operations & Lead Tracking
  • CRM Management: Assist with backend tracking in the Jobber CRM platform—organizing client files, updating the status of unreached leads, and ensuring data integrity.
  • Administrative Coordination: Track incoming emails, locate documentation, and coordinate logistics like Certificates of Insurance (COIs) with the correct contacts.
  • SOP Utilization: Follow and help optimize existing Standard Operating Procedures (SOPs) already built out by the company.
• Proactive Upward Management
  • Task Prioritization: Actively monitor the business owner’s heavy workload and help delegate, structure, and prioritize what needs immediate focus.
  • Accountability: Maintain a confident, assertive communication style—unafraid to set firm deadlines for the owner.

Qualifications

• 2–3+ years of proven experience in social media management, short-form video editing, or digital executive assistance.
• Experience supporting US-based home services or blue-collar industries is a massive plus.
• High proficiency with Canva and CapCut (or professional-grade equivalent editing suites).
• A portfolio of past creative/video work will be required.
• Deep understanding of American consumer culture, idioms, and service market expectations.

Requirements

• Previous experience with Jobber (or comparable systems like ServiceTitan, Housecall Pro) is highly preferred, but not required.
• Comprehensive training will be provided for a candidate with high technical aptitude.
• Fluent, accent-neutral English is strictly required.
• Native Spanish proficiency is a welcome bonus but is not a requirement for this role.

Benefits

• Full-time position with a salary of $1,300 – $1,500 / month.
• Work schedule: Monday to Friday, 8:30 to 16:30 (EST).
• Target start date: ASAP.