[Hiring] Skilled Trades Dispatcher @Parker & Sons

Role Description

Parker & Sons is currently seeking a Weekend Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation, and maintenance technicians to specified customer locations for service and repair.

• Schedule and monitor daily technician schedule
• Dispatch work orders to field technicians according to priority and location
• Receive and record completed work orders from the field technicians
• Contact customers to confirm next-day appointments
• Communicate with field personnel via Outlook
• Handle paperwork for assigned departments and technicians
• Maintain accurate technician database
• Coordinate parts scheduling
• Coordinate warranty installations with other divisions
• Answer general questions regarding rebates, system operations, warranties, etc. from customers

Qualifications

• High School Diploma or GED preferred
• Minimum 2 years of dispatching experience in HVAC, Plumbing, or a related industry
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be able to work evenings and weekends

Requirements

• Must have a minimum of 1 year of dispatching experience in HVAC, Electric, Plumbing, or a related trades industry
• Candidates with no trades dispatch experience will not be considered

Benefits

• Starting rate of $22-$24/hr. with bonus and growth potential, depending on experience
• Health, Vision, and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth