[Hiring] Site Reliability Engineer @BluPeak IT Solutions

Role Description

Troubleshoot production issues, monitor and troubleshoot application infrastructure (AWS), and production issues using:

• AWS Cloudwatch
• Lambda
• DynamoDB
• State Machine
• Lumigo
• Aurora MySQL RDS
• and more

Work with Data Management teams to ensure proper configuration of:

• Menu item pricing
• Product availability
• Store hours

Collaborate with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting production.

Support developers in bi-weekly releases by performing:

• Testing
• Validation
• Assistance with phased release rollouts (Pilot/Market/National)

Follow Software Development Life Cycle and Taco Bell’s Change Management procedures (Agile).

Resolve customer escalations and help prevent reiteration of those incidents by creating:

• Processes
• Procedures
• Automations

Monitor, diagnose, and resolve urgent production issues during periods potentially off normal business hours.

Write, augment, and maintain production documentation.

Qualifications

• Typically requires a college degree (or equivalent) with up to one year of experience but may not have any.
• Has conceptual knowledge of theories, principles, and practices within discipline and industry.

Requirements

• Learns routine assignments of limited scope and complexity.
• Follows practices and procedures to solve standard or routine problems.
• Receives general instructions on routine work and detailed guidance from more senior members on all new tasks.
• Work is typically reviewed in detail at frequent intervals for accuracy.

Company Description