[Hiring] Site Operations Coordinator @Rakuten Rewards

Role Description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses, and society. Headquartered in San Mateo, California, with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications, and entertainment.

KEY RESPONSIBILITIES:

• Use internal site administration tools to schedule and manage media placements across Rakuten's website and app.
• Coordinate with merchant partners and internal stakeholders to obtain placement assets, including creative images, destination links, promotional copy, and other launch requirements.
• Maintain ongoing communication with merchant partners and internal teams to ensure placement assets are accurate, complete, and received on time.
• Perform quality assurance (QA) on placements across various surfaces to verify creative, links, targeting, scheduling, and overall user experience prior to launch.
• Assist the Digital Strategy team with recurring operational tasks, merchant communications, and special projects as assigned.
• Work cross-functionally with Sales, Creative, and other internal teams, as well as external merchant partners, to ensure successful campaign execution.
• Effectively prioritize and manage multiple tasks simultaneously in a fast-paced environment, particularly during Q4, Rakuten's highest-volume season, when timely execution of holiday campaigns is critical.

Qualifications

• Ability to quickly learn and navigate internal scheduling tools, content management systems, and various affiliate networks.
• Experience using Salesforce CRM or similar systems.
• Strong organizational and time management skills with exceptional attention to detail.
• Excellent written and verbal communication skills, with the ability to maintain a high volume of email correspondence and internal communication across multiple platforms.
• Proven ability to multitask, prioritize competing deadlines, and adapt in a fast-paced environment.
• Team-oriented mindset with a willingness to provide coverage and support to teammates.
• Proactive problem solver who is comfortable identifying opportunities for process improvements and sharing ideas that enhance team efficiency.
• Exacting nature, with a strong commitment to accuracy and quality.

Requirements

• Bachelor's degree or equivalent work experience.
• Proficiency with Google Workspace (Docs, Sheets, Slides) or Microsoft 365.

Benefits

• Discretionary bonus.
• Health, vision, dental insurance.
• 401k matching.
• PTO.
• Volunteer Time Off (VTO).
• Other employee benefits as the company implements.

Company Description

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.

USD $47,142.00 - $79,920.00 annually