[Hiring] Signavio Developer @Damco Solutions

Role Description

Signavio Developer

Location: REMOTE

Qualifications

• 5+ years of experience in process modeling and business process management
• Preferred experience in ITSM Transformation projects
• Proven track record documenting and designing IT processes in environments with limited formal process documentation
• Experience with ITSM frameworks (e.g. ITIL 4) and tools like ServiceNow, BMC, Remedy, etc.

Requirements

• Proficiency in process modeling tools (Signavio, Visio, ARIS, etc.) and notation standards (e.g. BPMN)
• Strong analytical skills to identify inefficiencies and propose actionable improvements
• Familiarity with ITSM platform and automation opportunities a plus
• Exceptional communication and facilitation skills to engage diverse stakeholders, make them feel heard, and drive consensus
• Ability to work in a dynamic, fast-paced environment with ambiguity, as the organization transitions to a process-led model
• Strong organizational skills to manage multiple process streams and deliver high-quality documentation on time

Key Responsibilities

• Current state documentation:
  • Engage with process owners / managers, IT operational teams, and stakeholders to map and document existing IT processes (asset lifecycle, incident, change, request, etc.) using industry-standard notation (BPMN)
  • Identify undocumented or informal processes through interviews, workshops and question / answer sessions
  • Capture process pain points, inefficiencies, and gaps in consistency or control
• Future – State Design:
  • Collaborate with process owners / managers and across the Process Governance function to design streamlined, standardized future-state processes aligned with ITIL best practices
  • Propose process improvements to enhance efficiency, enable automation, and adherence to controls
  • Develop process models, workflows, and documentation that are clear, scalable, connectable to one another and in line with our process architecture standards
• Stakeholder Engagement:
  • Facilitate workshops and meetings to validate current-state findings and gain buy-in for future state designs
  • Translate complex technical processes into accessible documentation for diverse audiences, including non-technical stakeholders
• Documentation:
  • Create high-quality process documentation, including process maps and workflows to serve as a foundation for governance and training