[Hiring] ServiceNow SME in CMDB, CSDM, ITOM, ITSM, Integrations @S Base Technologies

Role Description

Remote working is ok. Cost: $70/hr w2 on $80/hr C2C. Duration: 3 months with extension. Visa: US Citizens.

Skills: ServiceNow SME in CMDB, CSDM, ITOM, ITSM, Integrations.

Scope Details

Must Have:

• ServiceNow certified system administrator
• ServiceNow SME in CMDB, CSDM, ITOM, ITSM, Integrations

Nice to Have:

• Certified ITOM Implementation Specialist - ServiceNow (CIS-ITOM)
• Certified Application Developer - ServiceNow (CAD)
• Experience working with Government / DoD or in the Energy sector

Initial key focus areas in which the DT Services team expects to support during this program are listed below:

• ServiceNow CMDB Health
  • Analyze the CMDB/AMDB, document findings and improvement opportunities
  • Document recommendations in agile story format as input to Customer backlog
  • Support remediation activities in alignment with best practices
• Forescout integration
  • Prepare ServiceNow CMDB/AMDB for integration with Forescout eyeExtend module
  • Install, Forescout eyeExtend and configure to continuously maintain the CMDB/AMDB
• Client Device Order Management
  • Assess and remediate as needed the current state of the ServiceNow ITSM module to ensure system prerequisites are fit for purpose
  • Implement the client device order components (request form, catalog) and workflow for approval and CMDB/AMDB reconciliation

Assume advisory role to the Dell project team as a ServiceNow SME in ITSM, ITOM, CMDB, CSDM, Integrations:

• Provides overall leadership to bridge the gap between business requirements and technological capabilities, ensuring that ServiceNow solutions align with the program objectives
• Provide technical leadership to agile team ensuring the scalability, flexibility, consistency, and security of the technical solution
• Provide direction and oversight on all implementation phases ensuring alignment of business requirements to the technical solution
• Customize system components (workflows, scripts, interfaces and integrations)
• Identify and resolve technical issues, educating and mentoring junior team members
• Performs knowledge transfer to platform team for the custom solution
• Facilitates workshops to ensure the target solution aligns with ServiceNow processes, features and business outcomes
• Assists the project team in translating application functionality into application architecture and the production of business functionality requirements objectives
• Assists in breaking down documented requirements into epics and decomposing them into user stories and acceptance criteria

Qualifications

• ServiceNow certified system administrator
• ServiceNow SME in CMDB, CSDM, ITOM, ITSM, Integrations
• Certified ITOM Implementation Specialist - ServiceNow (CIS-ITOM)
• Certified Application Developer - ServiceNow (CAD)
• Experience working with Government / DoD or in the Energy sector

Requirements

• Must have ServiceNow certification
• Experience in CMDB, CSDM, ITOM, ITSM, Integrations

Benefits

• Remote working flexibility
• Competitive hourly rate
• Potential for contract extension