[Hiring] ServiceNow Practice Leader @NewRocket

Role Description

The Practice Leader is responsible for leading the overall practice and oversees a global team of Delivery practitioners. The Practice Leader is the “General Manager” of the practice and has profit and loss (P&L) accountability for the practice. The main responsibilities are to grow the practice’s global business portfolio per company objectives set by the Chief Delivery Officer (CDO) and/or Chief Executive Officer (CEO) and NewRocket’s go to market strategy set by the Chief Solutions Officer. The Practice Leader will execute on this strategy by driving new business, innovation, and industrialization of the practice’s delivery services that aligns with the corporate strategic plan. This role is also vital to the ongoing development, coaching and exemplification of our ExCITE values across all team members to create enduring success/relationships with all Customers, each other and our internal/external partners.

Key Job Responsibilities and Accountabilities

• Practice Management
  • Lead and grow practice area globally in support of company objectives, specific to the practice portfolio’s revenue, profitability (delivered margin), resource billable utilization, and resource retention and hiring.
  • Develop monthly plans and weekly forecasts including backlog, committed and projected staffing demand, billable utilization, and revenue to successfully meet annual business plan.
• Talent Management
  • Responsible for overall practice talent strategy-collaborate with Talent Attraction on new hire strategy and recruitment.
  • Partner with Talent Enablement to develop and mobilize learning & enablement plans, and new hire onboarding.
  • Provide coaching and mentoring and cross training opportunities for team members in an inclusive environment.
  • Accountable for the practice’s ServiceNow certification strategy, own the major/ minor strategy for the practice, and collaborate with Talent Enablement to execute on the certification strategy.
• ServiceNow Partner Enablement
  • Engage with ServiceNow Partner Enablement peer leader to drive engagement and priorities, and develop action plan to activate ServiceNow and NewRocket teams.
  • Collaborate with Chief Solutions Officer on SN Partner Enablement and solutions strategy.
• Strategic Sales
  • Provide sales support on deals working with Sales/Pre-Sales to scope, estimate, propose, and execute SoWs within parameters of set company deal structures and guidelines. Collaborate with Delivery Governance to execute pursuit QA (PQA) risk assessments and mitigate risk.
  • Lead the development of foundational marketing and sales materials.
  • Approve and sign statements of work (SOWs) for the practice.
• Risk Management
  • Assess and mitigate risk on delivery engagements to drive client satisfaction.
  • Collaborate with Delivery Governance & Delivery Capability Leaders to conduct delivery QA (DQA) risk assessments, to proactively develop and manage risk mitigation plans and/or escalations that require get-to-green plans.

Qualifications

• Results-driven, objective, and growth-oriented.
• Proven P&L capabilities and experience.
• Demonstrated leadership capabilities.
• Ability to build strong collaborative relationships with clients, business partners, and key stakeholders.
• Ability to assess and mitigate risk.
• Strong strategic thinking and problem-solving skills: ability to simplify complex situations.
• Strong written and verbal communication skills with ability to communicate with all organizational levels.
• Strong coaching and mentoring skills with ability to motivate team members.
• Embodies openness, collaboration, and caring.
• Proven and successful global delivery experience across global time zones.
• Broad understanding of the Service Now practice area.

Requirements

• Bachelor’s degree.
• 14+ years of experience in Professional Services or Consulting.
• 10+ years of experience in Delivery Management.
• 8+ years of experience with people management.
• Billable Utilization management experience.

Benefits

• NewRocket is committed to a diverse and inclusive workplace.
• We value and celebrate diversity, believing that every employee matters and should be respected and heard.
• We are proud to be an equal opportunity workplace and affirmative action employer.
• Committed to providing employment opportunity regardless of various statuses including sex, race, creed, color, gender, religion, marital status, and more.