[Hiring] ServiceNow Platform Administrator @9000 Organon LLC
Mar 31, 2025 - 9000 Organon LLC is hiring a remote ServiceNow Platform Administrator. 💸 Salary: unspecified. 📍Location: USA.
Role Description
This position may be remote within the U.S. East & Central/Midwest locations. The ServiceNow Platform Administrator will be responsible for managing the organization’s ServiceNow platform, ensuring platform security, performance, and overall functionality. This role requires a hands-on individual who can monitor, maintain, and enhance the ServiceNow environment while collaborating with various teams to meet organizational goals and compliance requirements. The individual will oversee the daily activities of the development team.
- Manage access to the ServiceNow platform and oversee overall platform security.
- Monitor platform performance, including incidents, changes, and requests and reports.
- Complete work assigned including simple configurations, dashboard and report creation, and notification updates.
- Oversee the Managed Service provided and act as Tier II subject matter expert to evaluate and recommend optimal solutions.
- Participate in all sprint-related ceremonies, including Sprint Planning, Sprint Retrospective, and Backlog Review.
- Provide guidance on work prioritization and development/configuration architecture and design feasibility.
- Oversee all platform updates according to a defined release schedule.
- Lead upgrade, patching, and cloning activities for the ServiceNow environment.
- Manage the impact relationship with ServiceNow, ensuring optimal performance and issue resolution.
- Lead the development team, providing support, direction, and feedback on processes and improvements.
- Perform a quarterly evaluation of the platform to assess performance and utilization.
- Conduct licensing reviews and assess utilization metrics.
- Attend daily standups to discuss platform status and ongoing tasks.
- Drive escalations with ServiceNow or appropriate teams, as necessary.
- Oversee knowledge management activities related to the ServiceNow application.
- Create and update existing platform documentation to ensure knowledge retention.
- Drive the team to fix security issues, as applicable.
- Execute compliance-related activities, including updates to Admin SOPs, WI, PPR, DR Attestation, Inspection Readiness, Access Review, BTCARES, and Data Certification.
- Complete access approvals, change approvals, and ETQ approvals.
- Collaborate with leadership on platform strategy and organizational goals.
- Meet with product owners to resolve issues and enhance team relations and cross-collaboration.
- Provide feedback on contingent worker resources and monitor platform health.
- Watch for ServiceNow communications to understand potential impacts to the platform and ensure risks are properly mitigated.
- Serve as an escalation point for unresolved platform issues and propose new standard changes, where feasible.
- Participate and guide CMDB governance activities to ensure data integrity and compliance.
Qualifications
- Five plus years of proven experience as a ServiceNow Administrator or in a similar role.
- Strong understanding of ServiceNow platform capabilities and best practices.
- Excellent problem-solving skills and the ability to work collaboratively across teams.
- Familiarity with ITIL or similar frameworks is a plus.
- Strong communication skills, both verbal and written.
Company Description
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
