[Hiring] ServiceNow Mid Business Analyst @Bravium Consulting

Role Description

We are seeking a skilled ServiceNow Mid Business Analyst to join our team supporting federal government clients. The ServiceNow Mid Business Analyst bridges the gap between technical delivery teams and business stakeholders. This role goes beyond traditional requirements gathering to own the end-to-end user adoption lifecycle. The ideal candidate acts as a change agent, translating business challenges into agile user stories, configuring native adoption tools, and delivering comprehensive training programs to ensure broad corporate engagement with ServiceNow applications.

Qualifications

• Ecosystem Tenure: 3 to 5 years of verifiable experience functioning as a BA or Administrator within the ServiceNow ecosystem.
• Methodology Mastery: Minimum 2 years operating inside an Agile / Scrum framework utilizing modern management software.
• Communication Depth: Clear capability to breakdown complex technical system structures into relatable, everyday analogies for end-users.
• ServiceNow Modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps.

Requirements

• Business Analysis & Agile Delivery Requirements Work: Host stakeholder workshops, perform gap analyses, and build structured user stories with explicit acceptance criteria.
• Backlog Management: Coordinate closely with technical developers, architects, and product owners to groom backlogs and manage sprint scopes.
• Core Modules: Map out functional adjustments across core modules like ITSM, ITAM and Employee Center Pro.
• Testing Execution: Design UAT test scripts, manage user testing cohorts, and validate feature performance prior to deployment.
• Training & Digital Adoption Training Program Execution: Build and deliver interactive live trainings, virtual trainings, and standard operational guides.
• Infrastructure: Author, curate, and optimize user-facing resources within the internal ServiceNow Knowledge Base.
• Micro-Learning Creation: Produce quick-reference assets, videos, and documentation via tools like Camtasia or Snagit. (Nice to have)
• Change Management & User Adoption: Draft organizational release notes, system announcements, and process change emails tailored to non-technical business partners.

Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Paternity Leave
• Annual performance bonuses
• Referral bonus
• Flexible work arrangements
• Access to robust training and professional development program
• Employee Assistance Program (EAP) for mental health and wellness support