[Hiring] Service Planner @Schneider Electric

Role Description

Join our Service Planning team as a Senior Assistant I and play a key role in delivering outstanding customer experiences. You'll coordinate service operations at customer sites, optimize resources, and ensure our field teams are set up for success every time.

• Analyze project requirements and allocate qualified resources to match scope and customer needs
• Schedule services to ensure parts, tools, and instructions are ready for seamless on-site execution
• Maintain accurate data in CRM and business systems to support efficient job scheduling and delivery
• Track service performance and collaborate with teams to streamline processes and improve quality

Qualifications

• Strong organizational skills with attention to detail and follow-through
• Proactive problem-solving mindset when facing operational challenges
• Comfortable working independently while knowing when to escalate
• Customer-focused approach that prioritizes satisfaction and delivery excellence

Requirements

• Project Scheduling — intermediate level; coordinating timelines and resources to meet customer delivery commitments
• Safety Management — intermediate level; ensuring compliance with safety requirements across service operations
• Adaptability — developing level; adjusting plans quickly when priorities or site conditions change
• Communication — developing level; sharing updates clearly with field teams and internal stakeholders
• Customer Relationship Management — developing level; maintaining accurate customer data to support service delivery
• Resource Allocation — developing level; matching workforce skills to project requirements efficiently
• Collaboration — developing level; working across teams to ensure timely and coordinated service execution
• Documentation — developing level; recording service details to maintain quality and compliance standards

Benefits

• Direct impact on customer satisfaction and operational efficiency
• Collaborative environment where your coordination skills drive team success
• Opportunities to develop expertise in service operations and resource management
• Supportive team that values your contributions and invests in your growth