[Hiring] Region Engine Service Manager @PACCAR

Role Description

Kenworth Truck Company, a PACCAR Company, is seeking a driven and results-oriented leader to serve as our Region Engine Service Manager.

• Accepts ownership and manages all MX engine issues that arise within their region.
• Contact person for dealers in the region when they have questions or concerns working with DAVIE or navigating through RMI.
• Track all open SupportLink cases in the region to ensure timely communication and action plan exists to get truck back in service.
• Act as first contact for Kenworth DSMs when they need further assistance or information pertaining to any MX issues in their district.
• Coordinate between Vehicle Support Center and Engineering when higher level assistance is required.
• Ensure that all resolved SupportLink cases are closed out in a timely fashion and all pertinent information is included in the case notes.
• Disseminate diagnostic and repair information to the DSMs, Dealers, and customers to resolve product issues.
• Report on new emerging issues. Assist Engineering in investigation and resolution.
• Assist Engineering with tool development as needed.
• Responsible for dealer/customer presentations that support the MX product.
• Will be the primary company representative at regional trade shows and truck association meetings.
• Track and ensure that each full service dealer location within the region maintains the required number of MX certified technicians to support the product in their APMR.
• Conduct PACCAR engine, aftertreatment, fuel system and DAVIE/RMI diagnostic training to dealer technicians and customers as needed.
• This individual will have specific dealer location responsibilities; however, the Region will be subject to change to meet the company objectives as needed.
• 30% to 50% travel required, often on short notice.

Qualifications

• Bachelor’s degree in engineering, business administration or automotive technology preferred.
• Min. 7+ years of industry-related experience.
• Strong communication skills.
• Proficient in Excel and Power Point.
• Proficiency in industry diagnostic systems preferred.
• Mechanical aptitude with strong background in electronics.

Requirements

• Visa sponsorship or immigration support is not available for this position.
• Candidates must be currently authorized to work in the United States and able to maintain that authorization throughout their employment without requiring employer sponsorship.
• Location: This position is a remote position.

Benefits

• Global Fortune 500 Company with a wide array of growth and development opportunities.
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields.
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks.
• 401k with up to a 5% company match.
• Fully funded pension plan that provides monthly benefits after retirement.
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short-and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• EAP services include wellness plans, estate planning, financial counseling and more.