[Hiring] Service Now PPM Technical Specialist @Conch Technologies

Role Description

We are seeking an experienced ServiceNow PPM Technical Specialist to support, administer, and troubleshoot ServiceNow Project Portfolio Management (PPM) applications and related platform functionality. The ideal candidate will have hands-on experience with ServiceNow PPM modules, workflows, platform automation, access management, and technical troubleshooting.

This is a remote opportunity; however, candidates must reside in one of the approved locations, as the role may require onsite work in the future.

Key Responsibilities

• Provide hands-on support and administration for ServiceNow PPM applications and modules.
• Manage and troubleshoot PPM records, including Projects, Project Tasks, Resource Assignments, Budgets, Cost Plans, Timesheets, Timecards, and Expense Lines.
• Troubleshoot ServiceNow workflows, scripts, scheduled jobs, and platform automation.
• Manage user roles, PPM access groups, role-based permissions, and Access Control Lists (ACLs).
• Work with ServiceNow tables and PPM data structures to investigate and resolve data-related issues.
• Diagnose and resolve user access, data visibility, workflow, and business process issues.
• Handle incidents and support tickets, including root-cause analysis, documentation, escalation, and SLA management.
• Collaborate with technical teams and business stakeholders to resolve platform issues and improve system functionality.
• Communicate technical issues and solutions clearly to non-technical users and stakeholders.

Qualifications

• Hands-on experience supporting and administering ServiceNow PPM.
• Strong knowledge of ServiceNow PPM modules, records, and data structures.
• Experience troubleshooting ServiceNow workflows, scripts, scheduled jobs, and automation.
• Knowledge of ServiceNow security, user roles, access groups, permissions, and ACLs.
• Strong incident management, troubleshooting, and root-cause analysis skills.
• Excellent communication, documentation, and stakeholder management skills.

Company Description