[Hiring] Service Manager @Danaher

Role Description

The Service Manager LATAM will play a critical role in transforming the Service organization into a strategic growth engine, strengthening customer experience, operational excellence, and business performance across Latin America.

This position is part of the Latam Leadership Team located in São Paulo/Capital and will be remote; you will be a part of the Latam Selling Unit team and report to the General Manager.

In this role, you will be responsible for, but not limited to:

• Lead the Service organization across both direct and indirect markets, sustaining operations as a strategic growth engine for Leica Biosystems.
• Partner closely with the Global Service organization and regional leadership to define strategies, execute action plans, and achieve Latin America business targets.
• Manage the Service P&L across LATAM, balancing revenue growth, commercial performance, field costs, spare parts inventory, loaner fleet management, training investments, and overall service profitability.
• Drive key service and customer KPIs, including installations, preventive and corrective maintenance, and operational performance metrics.
• Provide leadership to Field Engineering, Applications, Repair Center, and Training Center teams, while acting as a strong indirect leader to connect global priorities with effective local execution.
• Drive process improvements that increase efficiency across pre-sales and post-sales activities, while ensuring a high-quality customer experience and strong customer satisfaction.
• Build strong partnerships with internal and external customers, strengthening collaboration, responsiveness, and alignment to business and customer needs.
• Maintain a strong field presence to identify opportunities, improve execution, and sustain high-performance standards across the Service organization.
• Lead the prioritization and resolution of customer issues, ensuring customer satisfaction, operational discipline, and full regulatory compliance.
• Manage and maintain adequate spare parts inventory through precise forecasting and importation governance and reinforce 5S principles across instrument repair and redeployment.

Qualifications

• Bachelor’s degree in Engineering, Diagnostics, Business Administration, or a related field. Active CREA registration will be considered a plus.
• Strong experience in Pathology, Medical Devices, Diagnostics, or a healthcare-related field is preferred.
• Proven people leadership, strong business acumen, and hands-on experience managing field service operations in a performance-driven environment.
• Fluency in Portuguese and English is required; advanced Spanish is preferred.

Requirements

• Ability to travel more than 60% of the time across Latin America and internationally, including frequent overnight travel and short-notice trips.
• Ability to maintain a flexible schedule to support customer, business, and regional priorities.
• Must have a valid driver’s license with an acceptable driving record.
• Must possess a valid passport and be able to travel to the U.S. and Europe.

Benefits

• Join our winning team today.
• Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
• We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.