[Hiring] Service Delivery Design and Engineering III @Zayo Group

Role Description

Zayo is seeking a Service Delivery Design and Engineering III candidate to be responsible for customer support of newly installed circuits, hardware configuration updates, Managed Services support and changes, etc. as needed.

• Assist customers with the turn-up of their services.
• Record keeping and provisioning changes on various Layer 1, 2 & 3 network devices.
• Manage updates/changes for Managed Services, BGP configurations, DNS changes, and other related activities.
• Design and configure circuits within various switched and routed data and optical wave networks.
• Provide comprehensive technical support to customers during the turn-up of new services via phone and email.

NOTE: The team is open to this position working remotely within the United States.

HOURS: 11am - 7pm EST

ON CALL: Approximately every 7 weeks/7pm - 8:30am weekdays AND weekend hours.

Work Authorization Requirement: This position is not eligible for employment-based visa sponsorship.

• Provide comprehensive technical support to customers during the turn up of new services via phone and email.
• New turn up support on:
  • Data Network (IP, Switched Ethernet)
  • Optical Transport Network (SONET, DWDM)
• Support Field Operations, NOC, ONS, and Engineering as required.
• Ethernet and IP circuit design and documentation using NetCracker and Visio.
• Manual provisioning and troubleshooting of live production switches and routers.
• Experience with Juniper, Nokia, MRV/Adva, Ciena, Cisco, and Ciena 6500 preferred.
• BGP configuration and support.
• Internet Route Registry updates.
• DNS configuration and support.
• Update job assignments in appropriate system(s).
• Flag capacity constraints to Supervisor/Manager as necessary.
• Troubleshoot existing customer services and reconfigure as required.
• Work directly with and communicate effectively to Zayo customers.
• This role handles approximately 10 Calls per Day.
• This role creates trouble tickets and generally handles approximately 10-20 Tickets per day or more depending on volume of calls.
• Minimal travel required (less than 10%).

Qualifications

• Minimum of four (4) years telecommunications experience with an understanding of Ethernet, DIA, IP Transit, SONET, SDH, and DWDM.
• Basic understanding of all protocols provisioned: Ethernet, DIA, IP Transit, GbE, SONET, Fiber Channel, and others.
• Knowledge of equipment commissioning and provisioning across multiple platforms.
• Basic knowledge with the following vendor equipment:
  • Infinera (DTNX, DTC, ATC, MTC, TNX, G30, G40, 3000)
  • Ciena (6500, 5200, 4200, 3500, CPL, 3900, 5100)
  • Ciena (formerly Cyan) (Z77,Z33,Z22)
  • Nokia 1830, 7750, 7210
  • Juniper MX Series
  • Cisco ASR
  • Adva / MRV
• Familiarity with the following systems preferable:
  • Netcool
  • Salesforce
  • Metasolv
  • CRM
  • Netcracker
• Strong interpersonal skills to support management, negotiation, and problem-solving functions of this role.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines in high pressure scenarios.
• Must be able to work independently and productively with minimal supervision.

Preferred Qualifications

• Bachelor’s degree in a related field or equivalent technical training and experience.
• Minimum 5 years of experience in IP and Ethernet networking or equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Effective problem-solving and interpersonal skills.
• Proficiency with Microsoft Word, Excel, and OSS tools (ticketing and circuit inventory systems).
• Knowledge of Ethernet and IP networking protocols and technologies: BGP, OSPF, RIP, MPLS/VPLS, Spanning Tree, G.8032.
• Familiarity with Cisco, Juniper, and Alcatel-Lucent operating systems.

Benefits

• Excellent Health, Dental & Vision Insurance.
• Retirement 401(k) Savings Plan.
• Generous paid time off policy including paid parental leave.