[Hiring] Senior Vice President, Managed Services @Atmosera

Role Description

You own Atmosera's managed services business, built on recurring revenue and long-term client relationships, and report directly to the CEO. This is a P&L role, not a service delivery role: you own monthly recurring revenue, net revenue retention, gross margin, and the client relationships that produce them, building on a strong operational foundation to lead the commercial direction of the business.

This role is fully remote within the U.S., with travel for client visits, leadership meetings, and other business needs.

What You Will Lead

• Service Operations: The 24x7 delivery engine for managed Azure environments.
• Client Success: Account health, renewals, and expansion across the managed client base.

How You Will Partner

• Executive peers: The SVP, Professional Services Delivery, the SVP, Technology, and the Chief Revenue Officer.
• Security: The CISO sets security standards and audits against them. Your organization is accountable for meeting those standards.
• Product: You define service requirements, set roadmap priorities with Product, and approve new capabilities before they reach clients.

Your Impact

• Commercial direction: Set the growth strategy for managed services and, with the CRO, protect margin and cost to serve as the business scales.
• Client journey and experience: Own the managed client's experience from onboarding through renewal and expansion.
• Retention and expansion: Own key client relationships and difficult service conversations, and build Client Success into a source of expansion revenue.
• Operational and security standards: Ensure reliable delivery that meets the CISO's standards.
• AI-enabled operations: Use automation, AI, and the AMP roadmap to improve margin, service quality, and the client experience.
• People leadership: Lead, develop, and retain a leadership team across the U.S. and LATAM.

The Judgement This Role Requires

• Client recovery: Weigh credits, a contract change, or holding the line against renewal, margin, and precedent.
• Deal margin: Work with the CRO on a structure that wins the deal and protects the business.
• Out-of-scope requests: Know when to say yes at no charge.
• Client audits: Represent the company in the room during audits.
• Delivery model: Lead conversations about how and where work is done.

What Success Looks Like

• After 90 Days:
  • The Foundation: Understand the client portfolio, renewal base, service economics, operational and security performance, and talent.
  • The Integration: Build trusted relationships with the CEO, your leadership team, peers, the CISO, and Finance.
  • The Contribution: Put visibility in place across recurring revenue, retention, margin, client health, and security standards.
• After 1 Year:
  • Your Impact: Net revenue retention has improved, managed gross margin has held or improved, and client retention is at or above target.
  • Your Growth: Your leadership team is growing in scope, with clear development paths.
  • Your Influence: AMP roadmap priorities are set with Product around Managed Services requirements.

Qualifications

• P&L Ownership: P&L ownership of a managed services, hosting, or IT services business of $15M or more.
• Client Leadership: Executive-level ownership of enterprise client relationships.
• Change Leadership: Leading an organization through significant change.
• People Leadership: A strong record of building, developing, and retaining leadership teams.
• Cloud Managed Services: Fluency in cloud managed services; Azure strongly preferred.
• Communication: Executive-level communication skills.

Benefits

• Competitive Salary: We offer competitive salaries commensurate with experience and skills.
• Generous 401(k) Plan: 100% company match on contributions up to 4% of your salary.
• Performance-Based Compensation: Includes bonus potential in addition to your base salary.
• 100% Employer-Paid Health, Vision, and Dental Insurance: We cover 100% of the cost of your health, vision, and dental insurance premiums.
• Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: Protect you and your family.
• Generous Paid Time Off (PTO): Three weeks of paid time off.
• 11 Paid Holidays: Additional time to spend with family and friends.
• Community Service Leave: Paid time off for volunteering.
• Employee Recognition and Reward Program: Celebrating and rewarding outstanding performance.

Company Description

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility.

Atmosera is a private equity-backed Microsoft partner focused on Azure, with roughly 200 people across the U.S. and LATAM.