[Hiring] Senior Value Consultant @Alkami Technology

Role Description

The Senior Value Consultant is a customer-facing, individual contributor role responsible for helping financial institution clients realize measurable business outcomes from their investment in Alkami’s digital banking platform. This role operates independently on complex value-based engagements, applying deep domain expertise, analytical judgment, and consultative skills to guide clients from insight to action. As a trusted advisor, the Senior Value Consultant influences adoption, optimization, and long-term value realization through data-driven recommendations and outcome-oriented storytelling. The role plays a meaningful part in supporting customer growth, retention, and satisfaction while partnering closely with Sales, Relationship Management, and Customer Success teams.

• Guide financial institution clients toward measurable business outcomes by leading value-based engagements such as assessments, platform reviews, and outcome alignment sessions.
• Translate client business objectives into actionable recommendations by analyzing platform usage, performance data, benchmarks, and industry trends.
• Develop clear value narratives by connecting Alkami platform capabilities to client priorities, financial impact, and operational efficiency.
• Independently manage end-to-end value consulting engagements by planning scope, executing analyses, and delivering high-quality client-ready outputs.
• Present insights and recommendations to client stakeholders by delivering compelling, data-backed presentations and consultative discussions.
• Support account strategy and commercial motions by contributing value perspectives to renewals, expansions, and strategic account planning.
• Partner cross-functionally with Sales, Customer Success, and Relationship Management by aligning on customer goals, engagement timing, and success measures.
• Identify opportunities for increased adoption and optimization by benchmarking clients against peers and best practices.
• Apply sound judgment to ambiguous or complex client scenarios by adapting established value frameworks and approaches as needed.
• Document engagement outcomes and insights by producing clear deliverables that reinforce Alkami’s value messaging and recommended next steps.
• Provide feedback to internal teams by sharing recurring client insights that inform product direction, messaging, and go-to-market strategies.
• Maintain deep knowledge of Alkami’s platform and the digital banking landscape by staying current on product capabilities, releases, and market trends.
• Serve as a role-model consultant by demonstrating strong executive presence, analytical rigor, and customer-first mindset in all engagements.

Qualifications

• 3–6 years of progressive experience in value consulting, value engineering, management consulting, sales engineering, customer success, or a related SaaS, fintech, or banking technology role, with demonstrated experience operating independently on customer-facing engagements.
• Bachelor’s degree in Business, Finance, Information Systems, Engineering, or a related field; or equivalent practical experience.

Requirements

• Strong understanding of financial institution operations, digital banking strategies, and technology-enabled business outcomes.
• Proven ability to translate complex data, product capabilities, and analytics into clear, outcome-focused business recommendations.
• Experience leading client-facing workshops, presentations, and strategic discussions with mid- to senior-level stakeholders.
• Analytical proficiency with the ability to assess usage data, benchmarks, KPIs, and performance metrics to inform decision-making.
• Excellent written and verbal communication skills with the ability to adapt messaging to different audiences.
• Demonstrated ability to work independently on complex engagements while collaborating effectively across internal teams.
• Comfort operating in ambiguity and applying judgment to adapt standard frameworks to unique client situations.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.
• Diverse and inclusive culture.

Company Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.