[Hiring] Senior Use-Case Lead @Aduna Global

Role Description

Aduna is seeking a Senior Use-Case Lead – KYC who combines deep expertise in customer onboarding, KYC, identity assurance, customer verification, and compliance-driven identity processes with strong communication and stakeholder-engagement skills.

Success in this role requires hands-on experience solving customer onboarding, KYC, customer verification, identity assurance, compliance, and digital trust challenges faced by banks, fintechs, enterprises, digital platforms, and online marketplaces.

As the senior domain authority for KYC, you will:

• Own the KYC use-case family, including Know Your Customer (KYC), Customer Onboarding, Identity Assurance, Customer Verification, and Compliance-driven Identity Processes.
• Develop the technical, commercial, and industry narrative for your domain, including market trends, competitive positioning, industry challenges, the “why now,” and measurable business outcomes.
• Build strong points of view on the challenges facing banks, fintechs, enterprises, digital platforms, e-commerce providers, and online marketplaces.
• Translate mobile network signals and related capabilities into measurable business value.
• Create and validate executive-level and practitioner-level thought leadership, value frameworks, industry perspectives, use-case narratives, customer stories, and ROI narratives.
• Communicate and deliver domain expertise through various engagements.
• Support strategic Lighthouse opportunities as a domain expert.
• Provide advisory and best-efforts support to help partners shape and unblock opportunities.
• Engage with selected banks, fintechs, enterprises, and other stakeholders to understand their challenges.
• Mentor and work closely with Content & Enablement Specialists.
• Partner with various teams to maintain technical accuracy, market relevance, and consistency across narratives.

Qualifications

• 7+ years of hands-on experience in KYC, Customer Onboarding, Customer Verification, Identity Assurance, Regulatory Compliance, Digital Identity, or related disciplines.
• Deep practical expertise in one or more of the following domains:
• KYC and Customer Verification
• Customer Onboarding and Identity Journeys
• Identity Assurance and Digital Identity
• Compliance and Regulatory Identity Processes
• Mobile Identity and Verification Solutions
• Experience working within, serving, or advising organizations responsible for KYC, customer onboarding, customer verification, identity assurance, compliance, or related identity programs.
• Demonstrated ability to translate complex technical capabilities into commercial narratives.
• Experience creating or shaping thought leadership, industry perspectives, value propositions, executive presentations, or customer-facing narratives.
• Exceptional verbal, written, presentation, and facilitation skills.
• Demonstrated experience delivering executive briefings, presentations, workshops, webinars, or other expert-led engagements.
• Strong mentoring and collaboration skills.
• Comfortable operating as a senior individual contributor without formal people-management responsibilities.

Requirements

• Experience in financial services, fintech, payments, KYC technology, identity verification, digital identity, compliance, or customer onboarding solutions.
• Familiarity with Network APIs, telecommunications, mobile network capabilities, or digital identity ecosystems.
• Experience supporting partner-led go-to-market motions involving CPaaS providers, ISVs, specialists, or other technology ecosystem partners.
• Experience supporting strategic enterprise opportunities in an advisory, solutions, product, or subject matter expert capacity.
• Experience speaking at industry events, customer conferences, webinars, executive briefings, or practitioner forums.
• Established credibility and professional networks across KYC, customer onboarding, customer verification, digital identity, compliance, or fintech communities.

Benefits

• Flexible role open to candidates based in the United States, Canada, Spain, Poland, or Croatia.
• Remote-working options subject to local employment arrangements.

Company Description

Aduna is the Connector of networks, bringing together leading telecom operators and technology partners to simplify global access to Network APIs.

We enable businesses and developers to build more secure, seamless, and innovative digital services.