[Hiring] Senior Technology Analyst @Southwest Airlines

Role Description

The Senior Technology Analyst supports Enterprise Performance Management and FP&A by helping shape the technology that enables financial planning, forecasting, and decision-making across Southwest. They’ll partner with Finance, Product, Technology, and Data Teams to translate business needs into scalable Anaplan solutions, influence the product roadmap, and integrate planning capabilities across the broader financial ecosystem. They’ll support requirements, solution design, testing, implementation, and continuous improvement while ensuring solutions align with business objectives and technology standards. The Senior Technology Analyst provides support and mentorship to other analysts and leverages strong analytical, communication, and problem-solving skills to modernize financial planning capabilities and deliver meaningful business value.

This DFW-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the DFW area.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Responsibilities

• Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems.
• Partner with other Technology Team members to provide advice or solutions within his or her area of expertise.
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better.
• Estimate effort and value for solutions.
• Apply business solutions with broad level knowledge about technology platforms/architectures.
• Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work.
• Establish or follow prioritization processes to drive work, completing work with a sense of urgency.
• Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis.
• Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation.
• May perform other job duties as directed by Employee's Leaders.

Qualifications

• Advanced knowledge of business analysis, process modeling and redesign.
• Advanced knowledge of technical environments.
• Advanced knowledge of software development methodologies.
• Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners.
• Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
• Ability to work effectively in a strong Customer service/team oriented environment.
• Ability to research, create, and document requirements, processes, and technical specifications.
• Ability to manage and prioritize multiple and widely varied work streams/tasks.
• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same.
• Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences.
• Ability to teach and mentor others concerning technical and business subjects.

Requirements

• Required: High School Diploma or GED.
• Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience.
• Required: Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field.
• Preferred: Experience with Anaplan, SAP, or other forecasting/reporting tools.
• Preferred: Experience in aviation and/or familiarity with flight profitability tools.
• Preferred: Experience with ETL/ELT workflows, cloud storage patterns, orchestration tools, troubleshooting cross-system failures and multi-system integration.
• Preferred: Experience with AI-assisted workflows, ML concepts and generative AI tools.

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time.
• Ability to communicate and interact with others in the English language to meet the demands of the job.
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job.

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.
• Must be able to travel and/or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary.

Pay & Benefits

Competitive market salary from $114,200 - $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**.
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***.
• Competitive health insurance for you and your eligible dependents (including pets).
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.