[Hiring] Senior System Lead, Application & Integration @DSV

Role Description

Senior System Lead, Application & Integration (GCM) serves as the single point of contact (SPOC) between the Application & Integration (A&I) organization and an assigned Global Customer Management (GCM) enterprise account. This role is responsible for the end-to-end technical ownership of A&I delivery for the assigned client, from pre-sale solution design through steady-state operations and continuous improvement.

• Consolidates and translates business demand from the GCM account team into structured A&I work packages.
• Provides functional oversight to regional A&I engineers.
• Manages change requests and escalations.
• Ensures all deliverables adhere to global A&I standards.
• Operates at the intersection of commercial account management and technical delivery.
• Requires effective communication with both client-facing stakeholders and regional engineering teams across multiple time zones.

Qualifications

• Bachelor’s degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience.
• Minimum 7 years of experience in WMS implementation, application & integration management, or supply chain systems delivery.
• Minimum 3 years in a client-facing or account management capacity within a logistics, 3PL, or supply chain technology environment.

Requirements

• Hands-on experience with WMS platforms (Blue Yonder, Manhattan, Oracle WMS, or equivalent); familiarity with integration technologies including EDI, API, and ERP/TMS connectivity.
• Proven ability to manage change requests end-to-end: intake, scoping, prioritization, delivery oversight, and sign-off.
• Strong project management and organizational skills; experience with tools such as ServiceNow, Jira, Microsoft Project, or equivalent platforms.
• Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level.
• Cross-regional coordination experience; ability to align teams across multiple time zones and geographies under a unified delivery methodology.
• Excellent written and verbal communication skills; able to present technical topics clearly to non-technical audiences and represent DSV credibly in client-facing settings.
• Knowledge of global A&I standards, governance frameworks, and change management processes; experience with demand intake and portfolio visibility tools preferred.

Benefits

• Expected base pay range is $130,000.00 – $160,000.00 Annually.
• Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location.
• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.