[Hiring] Senior Support Engineer, SAP ABAP @Rimini Street

Role Description

The role of Senior Support Engineer, SAP ABAP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting multiple SAP modules for our global clients who use a variety of SAP environments. The role of the Support Engineer, SAP ABAP requires expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties and Responsibilities

• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.
• Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD, APO and others to ensure a consistent experience to the various users on the client's side.
• Writing the code using ABAP programming language on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code.
• Ensuring that all programs are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this.
• Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered. Training the end users and client representatives is also performed at this stage of the SAP ABAP software life cycle.
• Staying updated with the latest technological advancements and changes in the world of SAP development and adapting to these changes by self-training and research work.
• Expertise in Fiori is essential.

Additional Duties and Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time.

Location Preference

• India

Education

• Bachelor’s degree in computer science or related field or equivalent experience.

Experience

• 10+ years’ experience in the field of ABAP and Fiori programming and SAP modules.
• 10+ years knowledge of SAP systems such as FI/CO, MM and SD/APO/Fiori is also required.
• Prior experience in object-oriented programming, ABAP lists and other related fields.
• A track record of successful bug-free codes written for clients.
• Deep working knowledge and understanding of supporting business processes.
• Analytical, logical problem resolution skills.
• SAP certification(s) preferred.
• Knowledge of maintenance/patching mechanics and SAP architecture.
• Demonstrable history solving complex problems across multiple modules.
• Experience in Workflow/Idocs/Portal debugging.

Skills

• Good analytical and problem-solving skills in order to carry out their daily functions effectively.
• Superb technical troubleshooting skills ability to debug code and the tenacity for complex problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables and relationships.
• Deep knowledge of SAP customization/extension methodologies.
• Excellent development skills using SAP toolset.
• Experience in Webdynpro, ABAP OO, Reports, ALV, Data Transfer Module Pool, SapScript, Smartforms, BAPI, Performance, IDOC, and SAP Workflow development, RFCs and proxies for communication with the PI system. Familiarity with processes of SD, MM and FI modules (Creation of sales orders, delivery, material movements, account document posting, NF-e inbound and outbound, etc.).
• SAP Fiori/ui5 technical skills.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Demonstrated ability to work independently and as part of a team.
• Ability to work calmly and professionally in high pressure situations.

Desired Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (ECC and S4 HANA) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
• Knowledge of any Country Specific Solutions would be an advantage.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations would be an advantage.

Preferred Language

• Fluency in both English is required.