[Hiring] Senior Subservicing Oversight Analyst @Freedom Mortgage

Role Description

The Sr. Subservicing Analyst manages subservicing client relationships and deliverables ensuring Freedom servicing complies with all applicable laws, guidelines, and client contractual requirements. The Sr. Analyst researches client requests, self-identified potential compliance issues, and provides responses to clients with supporting documentation where needed. The Sr. Analyst manages all reporting deliverables, updates to Freedom client reporting, and implements new reporting where needed. The Sr. Analyst also oversees Freedom outsourced vendor portfolios addressing audit, compliance, and ongoing oversight reporting to the Senior Leadership Team.

Qualifications

• Ability to interface with all levels of the defined business and functional requirements
• Strong communication skills
• Proficient with a variety of servicing and MS-Office applications
• Experience with Loan Serv preferred
• Strong organizational skills
• Strong understanding of subservicing and client relationships
• Experience with client billing, remittance, and cash flows
• Experience with Fannie Mae and Freddie Mac investor reporting
• Experience with setting up new GSE relationships including proper forms
• Experience managing subservicing client relationships
• Variety of experience in multiple areas of mortgage loan servicing

Requirements

• High school diploma or equivalent is required
• MBA certification is preferred
• 5-10 years mortgage loan servicing experience preferred

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

• Manages day-to-day relationships with multiple subservicing clients
• Manages ongoing client deliverables and implements updates where needed to support changes in client requirements
• Attend client meetings to maintain positive relationship supporting clients and Freedom Correspondent and Servicing Transfer Teams
• Proactively manages client requirements and enhances reporting deliverables creating efficient oversight processes
• Manages ongoing relationship with Freedom outsource vendors for subserviced portfolios
• Facilitates monthly invoicing processes with all subservicing clients
• Maintains Freedom shared drive files for client documentation storage
• Maintains/guides Servicing Transfer Teams, both inbound and outbound, for client transfer initiatives
• Attends client conference calls/meetings as required
• Supports Senior Leadership Team on new client initiatives
• Perform special projects or strategic initiatives as assigned
• Comply with all company policies and procedures
• Maintain reliable and punctual attendance
• Performs other related duties as assigned