[Hiring] Senior Student Success Consultant @Ellucian

Role Description

Ellucian is seeking an experienced Senior Student Success Consultant with a focus on Accounts Receivable to join the North American Professional Services team. This role serves as a functional leader responsible for delivering complex implementations, mentoring consultants, and driving consulting excellence across the Student Success portfolio.

• Serve as the recognized functional authority for Banner Accounts Receivable implementations.
• Lead complex, strategic, or high-visibility customer engagements.
• Provide consulting guidance that aligns customer business processes with industry-leading practices.
• Mentor and coach Senior Consultants while supporting onboarding and enablement activities.
• Develop and mature implementation methodology, consulting assets, and delivery standards.
• Partner with Product Management, Sales, and Professional Services leadership to improve delivery outcomes.
• Lead customer escalations and provide guidance on complex functional challenges.
• Influence implementation strategy across multiple projects and consulting teams.
• Champion continuous improvement initiatives that improve delivery quality and customer success.
• Meet customer satisfaction, utilization, and strategic business objectives.

Qualifications

• 3-5 years of Banner Accounts Receivable implementation experience.
• Professional consulting experience leading customer implementations.
• Demonstrated success leading complex SaaS implementation projects.
• Deep functional expertise across Banner Accounts Receivable with strong understanding of Student and Financial Aid integrations.
• Proven experience mentoring consultants and developing consulting best practices.
• Excellent executive communication, facilitation, and stakeholder management skills.
• Ability to independently lead customer strategy discussions and influence executive stakeholders.
• Ability to travel domestically and internationally.

Benefits

• Comprehensive health coverage: medical, dental, and vision.
• Flexible time off.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests.
• 401k w/ match & BrightPlan - to help you save for the future.
• Parental Leave.
• 5 charitable days to support the community that supports us.
• Telemedicine.
• Wellness programs.
• Headspace Care (mental health).
• Wellbeats (virtual fitness classes).
• RethinkCare & Wellthy– caregiver support.
• Diversity and inclusion programs which provide access to internal employee resource groups.
• Employee referral bonuses to encourage the addition of great new people to the team.
• We Foster a learning culture with:
  • Education Assistance Program.
  • Professional development opportunities.
  • LinkedIn Learning.