[Hiring] Senior Student Advisor @Sans
Apr 02, 2025 - Sans is hiring a remote Senior Student Advisor. 💸 Salary: $65,000-70,000. 📍Location: USA.
Role Description
Under the supervision of an Assistant Director of Advising, the Senior Student Advisor provides leadership and mentorship to a small team of student advisors. This role manages a caseload of students while also supporting the Assistant Director with program services and initiatives, retention efforts, and training of new advisors. The Senior Student Advisor plays a crucial role in onboarding new hires, providing second-line retention support, and answering daily questions from their teammates.
Key Responsibilities
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Mentorship & Team Support
- Provide leadership and mentorship to a small team of student advisors, ensuring they are equipped to support students effectively.
- Answer daily questions on Slack or other communication platforms to support advisors in their roles.
- Assist in the onboarding, mentorship, and training of new advisors, assessing their readiness to work independently.
- Handle complex student concerns and escalate cases as needed, serving as the primary point of support before issues reach the Assistant Director.
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Student Advising & Retention Support
- Offer general and specialized advising to students enrolled in SANS.edu programs, monitoring academic progress and coaching students toward success.
- Maintain regular communication with students regarding their academic progress, course requirements, and program completion plans.
- Provide responsive, timely, and accurate service to students.
- Identify obstacles affecting student success and provide actionable recommendations and/or referrals.
- Assist the Assistant Director of Advising by providing second-line retention support, conducting outreach to at-risk students, and helping implement intervention strategies.
- Manage student enrollments using SANS.edu systems, ensuring compliance with policies and procedures.
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Contributions to Team Development & Training
- Assist in developing and refining advising processes and student support strategies to improve student engagement and retention.
- Identify areas for improvement in advising workflows and propose solutions to enhance efficiency.
- Contribute to staff meetings and training sessions, sharing best practices and process improvements.
- Help maintain a positive and collaborative advising culture, fostering a team environment that enhances student support.
- Other duties as assigned
Qualifications
- Bachelor’s degree
- Minimum of 3 years of professional advising experience, preferably in a higher education setting
- Strong understanding of institutional values, curriculum, policies, procedures, and resources
- Demonstrated leadership and mentorship experience, particularly in a remote setting
- Exceptional communication and interpersonal skills
- Proficiency in using discretion and good judgment in all student interactions
- Ability to work independently while also contributing to a collaborative team
- Strong problem-solving and critical thinking skills
- Proficiency in student engagement strategies and retention practices
- A positive attitude and a commitment to continuous improvement and personal development
- Demonstrated excellence in providing outstanding customer service
- Competence in developing specific goals and plans to prioritize, organize, and accomplish tasks
Preferred Qualifications
- Master’s degree
- Experience with Canvas, Salesforce, or other higher education platforms
- Experience using proactive, developmental and/or appreciative advising approaches
Reporting Relationships
This position reports to the Assistant Director of Advising. It does not include supervision of direct reports.
Work Environment
Remote work. Must be comfortable with video conferencing. Occasional travel required for in person meetings.
Equal Opportunity Employer
SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.
In addition, all qualified applicants with arrest or conviction records will be considered for employment.
Salary and Benefits
The base salary range for this position is between $65,000 and $70,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
- Medical
- Dental
- Vision
- Short-Term Disability
- 401(k) with company match
- Employee Assistance Program
- Supplemental Life Insurance and AD&D
- Paid Time Off
- Company Paid Holidays
- Volunteer Paid Time Off
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$65,000-70,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
