[Hiring] Senior Specialist, Study Training Compliance & DoA Matrix Management @Care Access

Role Description

Care Access is seeking a skilled and experienced Senior Specialist, Study Training Compliance and DOA Matrix Management, to join our dynamic Central Support Operations team, part of the Global Expansion and Study Operations department. This role plays a critical function in overseeing the coordination and execution of training compliance and delegation documentation across a portfolio of clinical research studies. The Senior Specialist ensures alignment with regulatory standards and sponsor expectations by tracking training completion, maintaining site staff study-training records, and driving the timely review and approval of Delegation of Authority (DOA) matrices.

As a senior-level contributor, supports cross-functional partners, resolves complex documentation and compliance challenges, and contributes to process improvements that enhance operational efficiency. The ideal candidate brings a strong foundation in clinical research operations, deep familiarity with training workflows and delegation processes, and a commitment to documentation integrity in a fast-paced, regulated environment.

Qualifications

• Strong understanding of clinical research operations, training documentation, and the regulatory environment.
• Advanced organizational and tracking skills with attention to detail and documentation accuracy.
• Ability to manage multiple complex assignments with minimal oversight while meeting deadlines in a fast-paced setting.
• Comfortable navigating and maintaining documentation across platforms such as Florence (eISF), Clinical Conductor, and other training systems.
• Excellent communication and interpersonal skills; able to coordinate effectively with internal teams, site staff, vendors, and sponsors.
• Skilled in identifying and addressing gaps in training documentation or delegation readiness.
• Proficient in Microsoft Office (Excel, Word, Outlook, SharePoint); experience with compliance tracking databases and tools.

Requirements

• Minimum Education: Bachelor’s degree in Life Sciences, Health Administration, Clinical Research, or a related field preferred.
• Minimum Experience: 3–5 years of experience in a Central Support, Clinical Operations, or Clinical Research Compliance role, ideally within a regulated research environment.
• Proven success supporting or leading training compliance workflows, DOA matrix coordination, and documentation management across multiple clinical studies.
• Demonstrated ability to work within quality-driven systems and maintain audit-ready documentation across multiple trials.
• Familiarity with eISF systems (Florence), CTMS tools, and sponsor portals is strongly preferred.

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match