[Hiring] Senior Specialist - Management and Operations Expertise Hub @Habitat for Humanity Europe & Middle East

Role Description

Are you ready to make an impact in the world? Join Habitat for Humanity’s Management and Operations U.S. Expertise Hub as we multiply Habitat’s impact in the United States.

The Sr. Specialist will manage and support the development, delivery/facilitation, evaluation and socialization of new and refreshed resource/training content, services, and support within the Management and Operations Expertise Hub to maximize the management and operations of U.S. Habitat affiliates. The role supports the thoughtful and intentional curation of existing content/expertise from both the Habitat community and external partnerships to advance promising practices.

• Help strengthen the organizations that help families build a better future.
• Bring your expertise in nonprofit management, learning, and relationship building to Habitat for Humanity International.
• Turn knowledge into practical tools, connect affiliate leaders with promising practices, and facilitate learning experiences that strengthen Habitat’s impact across the United States.

Work setting: Remote/home office (may work in-person or hybrid if desired and near an HFHI office and space is available)

Domestic travel: 20%

Qualifications

• Strong understanding of business management and operations, including board governance, financial management, and risk prevention, particularly within non-profit organizations.
• Ability to thrive in a fast-paced, collaborative, and results-driven environment.
• Proven project management skills, including prioritization, time management, and delivering impact amidst competing demands.
• Experience coordinating and facilitating training sessions, webinars, and group/team meetings.
• Outstanding interpersonal skills, including emotional intelligence, relationship building, and the ability to influence and motivate others without authority.
• Strong analytical skills with the ability to quickly gather, synthesize, and summarize information for diverse audiences.
• Exceptional written and verbal communication skills, with the ability to tailor communication for different stakeholders and audiences.
• Demonstrated commitment to excellent customer service and stakeholder engagement.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfort using digital platforms (e.g., Smartsheet, SharePoint, Salesforce, other CRMs, online meeting tools).

Requirements

• Lead and/or contribute to the review, refresh, development, design, testing, delivery, and evaluation of quality, relevant, and timely content, products, and services.
• Collaborate across applicable HFHI departments, including affiliate learning consultants, external subject matter experts, and the affiliated network.
• Design, coordinate, and facilitate Communities of Practice, Peer Connection Chats, and other training experiences for the affiliate network.
• Stay informed on nonprofit management and operations trends, risks, and opportunities.
• Provide high-quality service and support to the affiliate network, answering inquiries, identifying needs, and creating opportunities for peer-to-peer learning and community building.
• Collaborate on marketing, communications, knowledge management, and outreach efforts to elevate the hub as a go-to resource for affiliate leaders.
• Foster engagement by identifying common needs, sparking conversations with and among affiliates, and integrating insights into content and services.

Benefits

• Competitive, comprehensive benefits package that varies by country.
• Typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions, and life insurance.

Company Description

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope.

At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact.

We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.