[Hiring] Senior Solution Consultant @ACI Worldwide

Role Description

The Senior Solution Consultant is a customer‑facing role within the Global Merchant Business Unit and Solutions , reporting directly to the Head of Global Merchant Solutions Consulting . Based in Central / Eastern Europe , the role leads strategic, outcome‑driven engagements with large enterprise merchants across EMEA , shifting conversations from product features to end‑to‑end business solutions.

• Act as a trusted advisor during pre‑sales, aligning customer business objectives, market and regulatory drivers, and ACI’s solution strategy.
• Clearly articulate value, guide solution design, and enable informed decision‑making.
• Deep expertise in online payments and fraud, strong market insight, and proven ability to consult at executive level with complex, enterprise merchants.

Responsibilities

• Lead consultative engagements with enterprise merchants to define business outcomes and solution strategies.
• Influence and drive executive-level customer conversations during pre-sales to demonstrate value and differentiation of ACI solutions.
• Own business case development: lead value discovery workshops, build ROI/TCO models, and define measurable success criteria.
• Design and orchestrate Proof-of-Value engagements with clear entry/exit criteria and success metrics.
• Apply structured qualification methodology (e.g., MEDDICC) to improve no-go discipline and win rate.
• Collaborate closely with cross-functional teams to deliver integrated solutions and account strategies.
• Author industry points of view and maintain competitive intelligence to inform discovery and demos.
• Create reusable value assets and enable Sales/SCs to apply them consistently.
• Provide market insights and thought leadership to customers and internal stakeholders.
• Partner with Customer Success to track value realization post-sale on top accounts.
• Understand and adhere to all corporate policies including the ACI Code of Business Conduct and Ethics.

Qualifications

• 7+ years of experience in a consultancy firm or in a similar role within the payments industry.
• Strong business consulting skills with technical understanding of payment solutions.
• Proven track record of influencing senior stakeholders and delivering outcome-based solutions.
• Excellent listening skills combined with the ability to speak up and guide customers confidently.
• Experience in ROI/TCO modeling and executive-level storytelling.
• Ability to work collaboratively with cross-functional teams (Technical Consultants, Sales, Product, Marketing, and others).
• Strong written, verbal and presentation skills.
• Proven success in defining payments solutions for market opportunities.
• Ability to quickly grasp concepts and solve complex problems.

Core Capabilities

• Ensure Accountability: holding self and others accountable to meet commitments.
• Drives Results: consistently achieving results, even under tough circumstances.
• Customer Focus: building strong customer relationships and delivering customer-centric solutions.
• Cultivate Innovation: creating new and better ways for the organization to be successful.
• Collaborates: building partnerships and working collaboratively with others.
• Courage: stepping up to address difficult issues, saying what needs to be said.

Requirements

• Applicants must be currently authorized to work in UK, Germany, Spain, Netherlands, Romania, Italy or Austria on a full-time basis.
• This position does not offer sponsorship for employment visa status or work permit now or in the future.

Benefits

• Opportunities for growth and career development.
• Competitive compensation and benefits package.
• Innovative and collaborative work environment.