[Hiring] Senior Site Reliability Engineer @Teladoc Health

Role Description

We are seeking a Senior Site Reliability Engineer with strong Microsoft Azure experience to help operate, scale, and improve the reliability of our critical cloud-based services. This role will anchor an SRE Team that will focus on production reliability, observability, automation, incident response, cloud operations, and continuous improvement.

The Sr. SRE partners with software engineering, product, security, and operations leadership to embed reliability principles into the software delivery lifecycle, mentors the SRE team, and serves as the technical authority for observability and reliability across mission‐critical healthcare workloads.

Responsibilities

• Reliability Engineering
  • Define, implement, and improve Service Level Indicators, Service Level Objectives, and error budgets for critical applications and platform services.
  • Partner with application teams to improve service reliability, fault tolerance, scalability, and operational readiness.
  • Identify and eliminate recurring reliability issues through root cause analysis, automation, and architectural improvements.
  • Help design systems that are resilient to Azure region, zone, network, dependency, and deployment failures.
  • Participate in production readiness reviews for new services, major releases, and infrastructure changes.
• Observability and Monitoring
  • Build and improve observability across applications, infrastructure, networks, and cloud services.
  • Implement monitoring for the four golden signals of Latency, Traffic, Errors, and Saturation.
  • Develop dashboards, alerts, logs, traces, and metrics using tools such as Azure Monitor, Log Analytics, Elastic/ELK, Grafana, OpenTelemetry, Datadog, Dynatrace, New Relic, or similar APM platforms.
  • Create service health dashboards for engineering, operations, and leadership audiences.
• Performance, Capacity, and Resilience
  • Analyze system performance, bottlenecks, saturation trends, and capacity risks.
  • Improve backup, disaster recovery, failover, and business continuity practices.
  • Partner with engineering teams to implement resiliency patterns such as retries, circuit breakers, bulkheads, graceful degradation, and queue-based decoupling.
• Azure Cloud Operations
  • Support and improve production workloads running on Microsoft Azure.
  • Collaborate with cloud and network teams on secure, scalable Azure architecture.
  • Help enforce Azure operational standards, including tagging, monitoring, backup, recovery, identity, security, and cost awareness.
• Incident Management and Response
  • Conduct blameless post-incident reviews and document root causes, contributing factors, corrective actions, and prevention plans.
  • Work with Incident Management, NOC, Help Desk, and application teams to improve response processes and runbooks.
• Security and Compliance Support
  • Work with Security Engineering to ensure production systems follow cloud security and compliance standards.
  • Support operational controls for identity, access, encryption, secrets management, vulnerability remediation, logging, and auditability.

Qualifications

• 7+ years in site reliability, including hands‐on ownership of mission‐critical services, through a combination of applicable work experience, training, military experience, or education.
• Deep Azure experience including Azure Monitor, Application Insights, AKS, and cloud‐native operations across hybrid infrastructure.
• Proven track record designing and rolling out an SLO program with SLIs, SLOs, and error budget policy in production environments.
• Hands-on experience with enterprise observability platforms such as Datadog and Dynatrace, Elastic, Grafana, Prometheus or LogicMonitor.
• Hands-on experience implementing and configuring Datadog for monitoring, observability, and alerting.

Preferred Qualifications

• Prior experience standing up or anchoring an SRE practice, including operating model, rituals, and adoption across multiple engineering teams.
• Strong incident command experience and a track record of running blameless postmortems that drive measurable improvement.
• Healthcare IT experience and familiarity with HIPAA, HITRUST, or equivalent compliance frameworks.
• Multi‐cloud reliability experience (AWS) in addition to Azure.
• Chaos engineering and resiliency testing experience (e.g., Gremlin, Chaos Mesh, Azure Chaos Studio).
• Infrastructure as Code expertise (Terraform, Bicep, Ansible) for observability and remediation automation.
• Scripting and programming proficiency (Python, PowerShell, Go) for automation, tooling, and integration work.
• Experience with security controls, vulnerability management, compliance audits, and cloud governance.
• Recognized industry certifications (e.g., Azure Solutions Architect, Google SRE certificate, CKA).

Benefits

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.