[Hiring] Senior ServiceNow Business Analyst @Sentara Health

Role Description

The Senior ServiceNow Business Analyst is responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Key responsibilities include:

• Analyzing business/clinical needs and evaluating software releases and/or new products.
• Providing recommendations to optimize processes and decrease expenses.
• Performing and documenting workflow assessments to determine functional requirements for optimal utilization of applications.
• Developing system test plans and performing testing of software upgrades and patches.
• Maintaining a record of test progress and test results.
• Managing problem, incident, and change management and service requests.
• Providing daily on-call support to the customer base for application-related issues.
• Working within a cross-functional team and with end-users to achieve application integration to meet business/clinical needs.
• Communicating software issues, requirements, upgrades, and enhancements.
• Overseeing smaller-sized projects or components of projects.
• Coordinating implementation or project planning around software application releases.

A Senior Professional applies advanced knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include:

• Managing projects/processes and working independently with limited supervision.
• Coaching and reviewing the work of lower-level professionals.
• Addressing difficult and sometimes complex problems.

Qualifications

• Bachelor's BA, IT or Tech (Preferred)
• ITIL and ServiceNow certifications (Administrator, Implementation Specialist, etc.) preferred.
• Min 5 years of ServiceNow experience.
• Deep understanding of ITSM, ITOM, SPM, FSM, and other ServiceNow modules.
• Agile/Scrum methodology experience, often with Scrum Master or product owner skills.
• Strong process modeling, data analysis, and business case development abilities.

Benefits

• Market-competitive compensation packages, including base pay, incentives, and benefits.
• Base pay range for full-time employment: $100,817.60 - $149,656.00 annually.
• Additional compensation may be available, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities.
• Comprehensive benefits package, including:
• Medical, Dental, Vision plans
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met.

Company Description

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

• Alabama
• Delaware
• Florida
• Georgia
• Idaho
• Indiana
• Kansas
• Louisiana
• Maine
• Maryland
• Minnesota
• Nebraska
• Nevada
• New Hampshire
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming