[Hiring] Senior Service Reliability Engineer @Thoughtworks

Role Description

As a Senior Service Reliability Engineer (SRE) you will take a multifaceted approach to ensure technical excellence and operational efficiency within the infrastructure domain. Specializing in reliability, resilience and system performance, you take a lead role in championing the principles of Site Reliability Engineering. By strategically integrating automation, monitoring and incident response, you facilitate the evolution from traditional operations to a more customer-focused and agile approach. Emphasizing shared responsibility and a commitment to continuous improvement, you cultivate a collaborative culture, enabling organizations to meet and exceed their reliability and business objectives.

Job Responsibilities

• Improve site reliability by building mechanisms/architectures that enable fault tolerance and faster median time to respond and median time to detect.
• Drive the integration of observability automation into the CI/CD pipeline.
• Handle production incidents, manage incident communication with clients and draft root cause analysis documents.
• Monitor performance of production systems and improve their scaling to ensure business goals are met within expected SLA and SLO metrics.
• Work closely with application development teams as advisors on improving system reliability and assisting in implementation for reliability improvements.
• Improve system observability across multiple facets such as logging and metrics, reducing false alarms to eliminate unnecessary toil and improving process efficiency.
• Implement chaos engineering practices as necessary to test system reliability, setting up processes for such testing to be done regularly.
• Have a clear understanding of client goals and business needs and set direction for site reliability in line with the same, e.g.: Achieving application availability with minimum/no disruption (99.999%) if necessary for business.

Qualifications

• Hands-on experience in programming and scripting languages such as Python, Go or Bash.
• Good understanding of at least one Public Cloud, e.g.: AWS, Azure or GCP.
• Exposure to observability tools such as Grafana, Datadog, NewRelic, ELK Stack, Dynatrace or equivalent and proficiency in using data from these tools to dissect and identify root causes of system and infrastructure issues.
• Familiarity with DevOps and GitOps practices.
• Good knowledge of container-based architecture and orchestration tools such as Kubernetes, AWS EKS, Docker Swarm, Nomad, etc.
• Understanding of technical architecture and modern design patterns, including microservices, serverless functions, NoSQL and RESTful APIs, with experience in fixing bugs, analyzing logs, building metrics and operational dashboards.
• Familiarity with creating infrastructure resources for improving reliability of system that follows Cloud’s Well Architected Framework principles: Reliability, security, cost optimization, performance efficiency and operational.

Professional Skills

• Strong communication and articulation skills, proficient in English.
• Good people skills with an emphasis on negotiation and close collaboration with multiple cross-functional teams from the client side and/or Thoughtworks.
• Ability to solve challenging problems and difficult to debug issues with a never give up attitude.
• Ability to work under pressure and with composure during production incidents.
• Confidently recommend improvements backed by strong technical arguments to client stakeholders or application development teams.
• Understand requirements provided by the client on both technical and business aspects and break them down for successful implementation.
• Strong drive and ownership mentality, with a willingness to sign up for and deliver work when called upon, without being too concerned about role boundaries.
• Willingness to be part of a rotation- and need-based 24x7 available team.

Benefits

• No one-size-fits-all career path at Thoughtworks; career development is entirely up to you.
• Balance autonomy with the strength of our cultivation culture, supported by interactive tools and numerous development programs.
• Value in helping each other be our best and empowering employees in their career journeys.