[Hiring] Senior Salesforce Health Cloud System Administrator @Leidos

Role Description

Leidos is seeking an experienced Senior Salesforce Health Cloud System Administrator to support the administration, configuration, operational maintenance, and continuous improvement of an enterprise Salesforce Health Cloud environment supporting Department of Defense (DoD) and Defense Health Agency (DHA) healthcare programs.

The successful candidate will serve as a senior technical resource responsible for managing complex Salesforce administration activities, overseeing system configurations, maintaining platform security, resolving escalated operational issues, and ensuring the reliability and performance of the Salesforce environment. This position will work independently to manage assigned administrative processes and collaborate with Salesforce developers, solution architects, cybersecurity personnel, and program stakeholders to implement secure, scalable, and maintainable solutions. The Senior Salesforce Administrator will also provide technical guidance, review configuration changes, establish administrative best practices, and mentor junior Salesforce administrators.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field and 4–8 years of relevant experience, or a master's degree with 2–6 years of relevant experience.
• At least 2 years of hands-on Salesforce administration and configuration experience in an enterprise environment.
• Demonstrated experience administering complex Salesforce environments, including user management, security configurations, objects, fields, record types, Lightning pages, reports, and dashboards.
• Advanced knowledge of Salesforce security architecture, including profiles, permission sets, role hierarchies, organization-wide defaults, sharing rules, and field-level security.
• Experience designing, configuring, troubleshooting, and maintaining Salesforce declarative automation using Flow Builder and related platform capabilities.
• Experience performing advanced Salesforce troubleshooting, root cause analysis, and resolution of production application issues.
• Experience with Salesforce data management tools, bulk data operations, data quality management, and configuration maintenance.
• Understanding of Salesforce application lifecycle management, sandbox environments, testing, deployment processes, and change control.
• Experience supporting enterprise applications in a structured incident management and change management environment.
• Ability to independently resolve complex technical issues and evaluate the operational impact of proposed configuration changes.
• Strong technical documentation, analytical, communication, and collaboration skills.
• Experience providing technical guidance, reviewing work, or mentoring less-experienced technical personnel.
• Ability to meet applicable DoD/DHA personnel security and suitability requirements.

Requirements

• Salesforce Certified Administrator.
• Salesforce Certified Advanced Administrator.
• Salesforce Platform App Builder certification.
• Experience administering Salesforce Health Cloud or other healthcare-focused Salesforce implementations.
• Experience supporting Salesforce Government Cloud Plus or Government Cloud Plus – Defense environments.
• Experience supporting DoD, DHA, VA, or other federal healthcare programs.
• Familiarity with healthcare operations, including patient engagement, care coordination, referral management, case management, and contact center workflows.
• Experience administering Salesforce Service Cloud and Experience Cloud.
• Familiarity with Salesforce OmniStudio, OmniScripts, Data Mappers, and Integration Procedures.
• Experience supporting enterprise integrations involving MuleSoft, Amazon Connect, Okta, or comparable technologies.
• Understanding of REST APIs, integration monitoring, and troubleshooting of Salesforce connectivity with external enterprise systems.
• Familiarity with healthcare interoperability standards, including HL7 FHIR and electronic health record systems such as Oracle Health/Cerner Millennium.
• Knowledge of HIPAA, FedRAMP, DoD RMF, and cybersecurity requirements associated with DoD IL4/IL5 environments.
• Experience working in Agile development and release management environments.
• Familiarity with ITIL-based service management processes and tools such as ServiceNow or Jira.

Benefits

• Pay Range: $87,100.00 - $157,450.00
• The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
• Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Impact

• Works independently to achieve operational objectives with significant impact on application reliability, system security, and technical support outcomes.
• Responsible for managing complex Salesforce administration processes and ensuring the effective operation of assigned platform capabilities.
• Provides technical guidance, reviews configuration changes, and supports the development of junior administrators.
• Contributes to operational improvements that enhance platform stability, maintainability, and service delivery.

Complexity

• Develops solutions to complex Salesforce administration and configuration problems that may require detailed technical analysis, collaboration with developers and cybersecurity specialists, and evaluation of impacts across multiple application components.
• Exercises independent judgment in troubleshooting unclear technical issues, identifying root causes, evaluating configuration alternatives, and recommending sustainable solutions consistent with platform architecture and security requirements.

Communication

• Communicates regularly with internal technical teams, program management, customer representatives, cybersecurity personnel, and application users.
• Explains complex Salesforce configuration issues, technical solutions, operational risks, and recommended approaches to technical and nontechnical stakeholders.
• Influences administrative processes, configuration standards, troubleshooting approaches, and technical decisions within the assigned area of responsibility.

Knowledge

• Requires deep understanding of Salesforce administration, security architecture, declarative automation, data management, configuration management, and enterprise application support principles.
• Demonstrates broad understanding of related technical disciplines, including software development, system integration, identity management, cybersecurity, and application lifecycle management.
• Applies advanced technical knowledge to resolve complex operational issues, improve administrative processes, and maintain the reliability and security of the Salesforce platform.

Leadership and Talent Management

• Senior individual contributor position with no required direct supervisory responsibilities.
• Provides technical mentoring, reviews the work of junior administrators, establishes administrative best practices, and supports knowledge sharing across the technical team.
• May coordinate assigned administrative activities and serve as the primary technical resource for specific platform functions or operational processes.

Key Performance Expectations

• Timely and accurate resolution of complex Salesforce administration incidents and service requests.
• Achievement of established application support and configuration management service-level targets.
• Maintenance of secure and compliant Salesforce access controls and administrative configurations.
• Reduction in recurring production incidents through effective root cause analysis and preventive actions.
• Accurate implementation, testing, and documentation of configuration changes.
• Successful support of scheduled application releases and production deployments.
• Improvement of administrative procedures, automation, and operational efficiency.
• Effective mentoring and technical guidance of junior Salesforce administrators.
• Contribution to overall platform availability, reliability, security, and maintainability.