[Hiring] Senior Salesforce Field Service Engineer @Dhan AI

Role Description

We are looking for a specialized Senior Salesforce Field Service (SFS) Engineer to design, configure, and optimize our field operations platform. In this role, you will be the technical backbone of our ISP dispatch and "truck roll" operations, ensuring our field technicians are deployed efficiently for fiber installations, upgrades, and repairs.

You will be responsible for:

• Tailoring the dispatch console
• Setting up automated routing optimization
• Customizing the mobile experience for field crews
• Integrating SFS with our order orchestration engines to enable seamless, automated appointment scheduling the moment an order is finalized

Qualifications

• 5+ years of experience in the Salesforce ecosystem
• At least 3+ years of dedicated, hands-on experience implementing and customizing Salesforce Field Service (SFS)
• Deep understanding of the SFS optimization engine
• Proven experience configuring the SFS mobile app
• Solid understanding of telecom field operations, particularly physical infrastructure deployment, fiber-to-the-home (FTTH) installations, and outside plant repairs
• Strong proficiency with core Salesforce automation (Flows) and developer tools (Apex, LWC)

Requirements

• Architect, test, and tune complex scheduling policies, work rules, service objectives, and automated routing optimization to maximize technician efficiency and reduce travel times
• Customize the Dispatcher Console, gantt charts, and map views to empower dispatchers with real-time visibility into fiber installation and repair progress
• Customize and extend the SFS Mobile App (offline layouts, quick actions, and flows) to allow field technicians to update job statuses, track parts/inventory, and capture customer signatures in real time
• Build integrations and workflows connecting SFS with upstream order management and orchestration platforms to automatically trigger service appointments upon order completion
• Configure SFS inventory and asset tracking modules (Product Requests, Shipments, Return Orders) to manage parts and equipment stocks assigned to technician vehicles

Benefits

• A vital role in a high-growth infrastructure environment where your work directly impacts day-to-day operations and customer satisfaction
• Collaborative tech environment working alongside specialized Order Management and CRM engineering teams
• Competitive salary, comprehensive health benefits, and flexible work arrangements