[Hiring] Senior Salesforce Business Systems Analyst @FormFactor Inc.

Role Description

The Senior Salesforce Business Systems Analyst serves as a key business partner to Sales, Sales Operations, Customer Service, Marketing, and other cross-functional stakeholders. Reporting to the Director of Sales Operations, this role is responsible for supporting, optimizing, and enhancing the company's Salesforce CRM environment while driving business process improvement initiatives.

This individual combines Salesforce administration expertise with strong business analysis skills to:

• Identify operational challenges
• Gather and document requirements
• Evaluate solution options
• Partner with Salesforce developers and technical resources to implement scalable CRM solutions

The ideal candidate is highly collaborative, process-oriented, and capable of translating business needs into actionable system enhancements. This is not a Salesforce Developer role; instead, the position focuses on:

• Business process analysis
• Stakeholder management
• Solution design
• Project leadership
• CRM administration

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Operations, or a related field
• Experience supporting Salesforce CRM environments
• Experience in business systems analysis, CRM administration, business process improvement, or related roles
• Experience gathering business requirements and translating them into functional system solutions
• Experience working cross-functionally with Sales, Sales Operations, Customer Service, IT, and business stakeholders
• Salesforce Administrator Certification strongly preferred
• Experience in semiconductor, manufacturing, technology, or other complex B2B environments preferred
• Strong Salesforce administration knowledge and understanding of CRM best practices
• Excellent business process analysis and requirements gathering skills
• Ability to translate business needs into functional requirements and solution recommendations
• Strong stakeholder management and facilitation capabilities
• Experience coordinating work across business teams, developers, and external implementation partners
• Strong project management and organizational skills
• Experience documenting process flows, business requirements, use cases, and user stories

Requirements

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience

Benefits

• Full benefits package, including medical, dental, vision, life insurance, and disability coverage
• 401(k) with company match
• Employee stock purchase plan (ESPP)
• Paid time off
• Quarterly profit-sharing bonuses
• Flexible spending or savings accounts

Pay Range

This role in Portland, Oregon pays between $109,300.00 and $143,430.00 per year, depending on your experience, skills, and background. Pay may vary in other locations.

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated; please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.