[Hiring] Senior Representative, Accidental Death and Dismemberment @New York Life

Role Description

As an AD&D Claims Senior Representative in the Accidental Death and Dismemberment department, you will partner with medical, legal and other expert resources to research, determine financial liability, and process claims for Group Life, Accidental Death and Dismemberment, Group Business Travel Accident and other specialty products. This includes making determinations regarding eligibility for benefits, providing ongoing claim administration, and communicating decisions and status updates to customers and clients. You have a direct impact on customers’ well-being and sense of security.

The ability to make and effectively communicate decisions within compliance guidelines, while integrating knowledge of customer contracts, Group Operations and corporate compliance are critical for success.

What You'll Do

• Independently conduct claim eligibility determinations and manage ongoing claims for benefits through applying appropriate contractual provisions and following legal guidelines.
• Proactively communicate with customers, beneficiaries, business partners, and employers, to gather information regarding eligibility for benefits.
• Manage complex claims with minimal supervision, and recognize when assistance from Technical Specialist and/or Team Leader is needed.
• Interpret and evaluate death investigation records (police, autopsy, toxicology, forensic investigative reports, foreign documents, medical records, etc.) against the applicable contract provisions including exclusions, limitations, material misrepresentations and fraud.
• Independently refer claims to medical, legal and other Expert Resources when appropriate.
• Demonstrate solid planning and organizational skills with the ability to address short and long term goals while prioritizing and addressing ongoing issues.
• Consistently drive initiatives/efforts to successful and compliant outcomes.
• Provide coaching to other employees as needed.
• Complete all departmental required trainings within assigned timeframes.
• Independently respond to high levels of call volume or other communications from customers and clients. Respond to all telephonic and email inquiries within customer service protocols in a clear, concise, empathetic and timely manner.
• Embodies company’s commitment to high ethical and fair claim standards, corporate compliance, Policies and Procedures and best practices with employees.

Qualifications

• BA/BS degree or equivalent work experience with focus in Health or Science field desired.
• Forensic Science education and/or background highly desired.
• Strong investigative skills; ability to gather information, analyze facts, and draw conclusions; demonstrated ability to problem solve, utilize analysis, experience and judgment to make accurate decisions.
• Clear and concise and timely professional communications using all mediums.
• Experience in delivering exceptional customer service.
• Team oriented focus with ability to perform at the highest level.
• Ability to prioritize critical objectives focusing on high impact components.
• Maintains professionalism and flexibility despite conflicting demands.
• Executes decisiveness even when dealing with ambiguity.
• Ability to learn process and product information and adapt quickly and effectively.
• Integrity, objectivity and personal accountability for own decisions and honors both internal and external commitments.
• Accepts challenges and demonstrates accountability for own developmental opportunities.
• Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously.
• Proficient in Microsoft Office applications (Word, Outlook).

Competencies

• Decision Quality
• Customer Focus
• Communicates Effectively
• Action Oriented
• Optimizes Work Processes
• Manages Complexity

Requirements

• It is recommended that all qualified candidates apply to this posting as soon as possible.
• Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Pay Transparency

• Salary range: $45,000-$60,000
• Overtime eligible: Nonexempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No