[Hiring] Senior Professional Services Consultant @CAI Software, LLC

Role Description

CAI is seeking a Professional Services Consultant to join our EMEA team. This is a remote position, and the successful candidate may be based anywhere in the UK, France, Belgium, the Netherlands or Germany.

We're looking for a motivated, ambitious professional who is comfortable with occasional travel to customer sites across Europe, Scandinavia, Africa and the Middle East to provide implementation support and consultancy.

What You'll Do

• Lead individual implementation, upgrade and installation projects to a successful conclusion, in accordance with CAI's methodology.
• Provide post-go-live support and ongoing consultancy to our customer base.
• Partner with colleagues across all business areas to ensure an excellent customer experience.
• Mentor and provide application training to colleagues and new hires.
• Maintain a high standard of personal administration.
• Participate in team-based activities.
• Provide regular status and activity reports according to company practice.
• Learn CAI's products in order to deliver training and consultancy effectively.

Qualifications

• Fluency in both Verbal and Written Communication in English and French.
• Strong knowledge of Windows server environments, including services, configuration and connectivity.
• Experience with Crystal Reports.
• SQL Server knowledge, including writing SELECT and UPDATE scripts.
• Ability to configure and troubleshoot Windows IIS.
• Experience in the print industry is a plus, but not essential.

Requirements

• Troubleshoot server and system issues.
• Support installations, upgrades and integrations.

Personal Attributes

• Positive attitude and a consistently professional demeanour.
• Able to clearly define objectives and lead internal and external teams to achieve them.
• Strong organisational skills, goal-oriented, and able to multitask in a fast-paced environment.
• Strong interpersonal and time-management skills.
• Able to work independently and cohesively within a remote team.
• Flexible approach to scheduling, managing multiple competing priorities.
• Self-directed and self-motivated.
• Genuine interest in working directly with clients, with the ability to build and maintain relationships.
• Strong problem-solving skills, with ownership of issues through to resolution.
• Good commercial awareness, able to identify and act on billing opportunities.
• Excellent verbal and written communication skills.

Benefits

• At CAI, we are building something that matters.
• Active investment in AI-driven performance tools.
• Positioned to define what the next generation of manufacturing software looks like.
• Our four pillars define how we deliver for customers — and how we work:
• Built to Fit - Fits how your business runs so performance comes standard.
• Built to Expedite - Speeds time to performance without heavy lifts or delays.
• Built to Deliver - AI turns action and insights into measurable performance.
• Built to Scale - Sustains and scales performance without disruption.