[Hiring] Senior Process Optimization Specialist @LeanTaaS

Role Description

In this role, you will lead process optimization for the iQueue for Infusion Centers product. Partnering with infusion center customers and cross-functional teams, you will leverage insights from hundreds of centers to design scalable operational playbooks.

You will apply project management expertise to help infusion centers introduce Lean-based workflows on the iQueue platform, spearheading change management initiatives that drive seamless adoption and deliver high-impact, measurable results.

If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!

What You'll Do

• Partner with infusion center customers and ancillary departments (e.g., lab, pharmacy, radiology) to analyze clinical workflows and implement Lean-based operational practices in concert with the iQueue platform.
• Build and maintain trusted advisor relationships with key customer stakeholders and executive leadership across all organizational levels.
• Identify operational bottlenecks through on-site observation and customer data analysis, test hypotheses to establish remediation plans, and track customer performance against key efficiency metrics.
• Design scalable operational playbooks, tools, and training programs that establish best practices and define clear measures of success.
• Lead large-scale change management initiatives, proactively communicating project progress, risks, and mitigation strategies to stakeholders.
• Collaborate cross-functionally with Product, Customer Success, Engineering, Sales, and Marketing to drive product adoption, enhance user experience, and optimize infusion center operations.
• Continuously refine internal and customer-facing workflows to enhance organizational scalability and overall effectiveness.
• Travel up to 50% to customer sites.

Qualifications

• 7+ years’ experience with a proven track record of operational excellence, encompassing analytical rigor, process optimization, strategic planning, and effective cross-functional leadership.
• 5+ years’ experience in a client- or customer-facing role such as management consulting, project management, customer success, implementation, engineering, or process improvement.
• Bachelor’s degree (or equivalent years of related experience) in industrial/systems engineering (or other engineering disciplines), mathematics/statistics, or a related quantitative field. An advanced degree is strongly preferred.
• Excellent strategic thinking, organizational agility and project management skills.
• Lean expertise.
• Exceptional analytical, communication, and relationship-building skills, with demonstrated proficiency in root cause analysis and workflow mapping.
• Domain experience in healthcare operations or clinical environments strongly preferred.
• Ability to influence change within complex organizations by using data, problem solving and change management strategies.
• Proactive approach to resolving customer escalations with speed and urgency.
• Demonstrated success engaging with and presenting to executive leadership.
• Willingness to travel up to 50%.

Bonus Points If You Have

• PMP certification.
• Lean certification.
• Experience working on healthcare products or within hospitals.
• Experience working with data or analytics products.
• Experience working on enterprise software products.
• A blog, article, or any published writing is a plus.

Benefits

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options.
• 401(k) Match.
• Comprehensive healthcare benefits.
• Generous Paid Time Off and Parental Leave.
• Monthly reimbursement for Skill Building.
• Monthly reimbursement for Wellness, Transportation, and/or Home Office.
• Education Reimbursement for select courses/programs.
• $95,000 - $130,000 a year.