[Hiring] Senior Principal Security, Risk, and OT Solution Architect @ServiceNow

Role Description

This Senior Principal Solution Architect is a functional and technical expert who consults with customers on implementing ServiceNow’s Risk, Security, and Operations Technology Management (OTM) solutions in line with leading practices, accelerating customer business outcomes, and helping build the practice. The role requires the person to be laser-focused on solving the most relevant customer challenges, providing support during sales cycles, engaging directly with our Customers and Partners, and advocating for customer needs within ServiceNow.

• Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Interact with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management for best practices for applications within a Workflow.
• Internally interact with the Platform Architect team to bring proactive risks to platform in customer landscape.
• Serve as a practice director on marquee accounts for security, risk, and OT, leading delivery teams, providing oversight, technical expertise, and being accountable for delivery standard adherence.
• Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Establish mutually beneficial relationships with Security, Risk, and OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
• Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders to showcase customer use cases and successes.
• Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
• Up to 20% travel annually, driven by customer needs and internal meetings.
• Ability to create documentation and service offerings to help promote our services.
• Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI.
• Acquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS).

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Industry domain experience in Security, Risk, and Operational Technology (OT).
• Industry domain expertise in ITOM ServiceNow modules.
• Familiarity with risk and security regulatory guidelines and industry standards such as FFIEC, SEC, OCC, FDNY, SOX, etc.
• Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
• Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM).
• Familiarity with ICS/OT protocols (Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.).
• Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks.
• Understanding of security zoning, segmentation, and zero-trust concepts in OT.
• Working knowledge of configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility.
• 12+ years of experience as part of a professional services organization; or equivalent education/experience.
• Controls engineering or OT network security background a plus.
• Creative with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• Vast and varied experience across leading Technology software platforms.
• Demonstrated ability to influence and consult senior leaders.
• Customer-centric mentality, willing to go the extra mile for the customer.
• Interacts well with both technical and non-technical customers.
• Capable of developing visually rich and professional conceptual design documents.
• Experience conducting solutions presentations and obtaining customer acceptance of solution design.
• Strong capabilities in forging trust and engaging a remote or in-person audience.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.
• A passion to continually study new technologies and functionality.
• Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days).

Requirements

• Base pay of $173,200 - $303,100, plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Benefits

• Flexible work arrangements.
• Inclusive and accessible experience for all candidates.