[Hiring] Architect, Professional Services @Softchoice

Role Description

Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.

As an Identity and Messaging Architect within the Professional Services organization, you will have the opportunity to design, plan, and architect technology solutions based on the Active Directory, Microsoft 365, and Exchange portfolios. As the lead subject matter expert on Active Directory, Microsoft 365, Exchange, and migration management solutions, this role supports all aspects of design and service delivery, and facilitates technical workshops with our valued enterprise and public sector clients.

What you’ll do:

• Design and deliver Active Directory, Microsoft 365 and Exchange solutions that meet client requirements and timelines.
• Serve as the technical authority to lead Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects.
• Work closely with co-workers (internally), end-users (externally), and vendor representatives on installation, configuration, and troubleshooting.
• Mentor and develop Consultants, Engineers and Technicians on the team.
• Function as a technical expert, with strong customer interaction skills.
• Have a hunger for learning and pursue relevant certifications and training.
• Serve as a technical authority and subject matter expert for Softchoice at trade shows, events, and speaking engagements.
• Be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
• Work in a highly visible customer-facing role.
• Support a detailed, actionable Statement of Work with architects, engineers, and project managers.
• Stay on top of new trends and technology updates.
• Continually fine-tune delivery, adoption, and problem-solving skills.

Qualifications

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution.
• A problem solver with the capability to uncover & address the root cause of an issue.
• A proactive work ethic that puts responsiveness to customers first.
• Passion for building strong relationships with customers and driving great CX.
• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time.
• 8+ years’ work experience in a client-facing professional services role, or 10+ years of related, progressively senior industry experience.
• Updated Certifications and training to include Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid, On-Demand Migration for M365 and Active Directory, and ITIL v4 Foundation.

Compensation

• A reasonable estimate of the current base pay range for this position in Texas & Chicago is $128,000 to $161,000 annually + 14% as target incentives.
• A reasonable estimate of the current base pay range for this position in Florida & Denver is $122,360 to $152,950 annually + 14% as target incentives.
• Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.

Benefits

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program.
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave.
• Additional Perks: Employee Discount Program.

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require an Accommodation?

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected]. We are committed to work with you to best meet your needs.