[Hiring] Senior Performance Management Consultant @Trinity Health

Role Description

Serves as a member of the performance management team responsible for performance improvement projects within a defined population of Trinity Health Revenue Excellence. Responsible for implementing opportunities for enhancement and/or standardization initiatives and support the long-term success and sustainability of those initiatives.

• Provides advisory leadership, guidance, and regular collaboration with System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers.
• Reports to the regional Manager Performance Management.
• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values.
• Provides depth of knowledge and expertise in one to two specific areas within the Revenue Cycle.
• Leads projects and manages deliverables required to support the performance management team functions.
• Responsible for developing plans and strategies, setting standards, and resolving performance management team issues.
• Identifies and prepares operational and financial metrics, providing appropriate interpretation and application of data.
• Serves as a technical resource providing specialized knowledge and adaptive thinking.
• Facilitates cross-functional teams through effective leadership, communication, collaboration, and negotiation.
• Defines and manages project plans and goals; conducts business workflow mapping and impact analyses.
• Manages vendor relations supporting revenue cycle functions across the region.
• Identifies deviations from best known practice performance and processes.
• Utilizes critical thinking, strong analytical skills, and proficient abilities with Microsoft Excel.
• Independently collects, synthesizes, and analyzes data, identifying root causes and providing summaries and graphical presentations.
• Identifies and escalates performance opportunities, initiates action plans, and serves as the primary point of contact for RHM and PBS managers.
• Maintains knowledge of applicable laws and regulations, Trinity Health’s Integrity and Compliance Program, and Code of Conduct.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Healthcare Administration, or a related field.
• Five (5) or more years of revenue cycle experience, project management, or consulting experience with healthcare clients.
• Knowledge of Health Information Systems and insurance issues, healthcare industry issues and trends, and legal issues in the field of expertise.
• Supervisory or team leader experience emphasizing team-building and strong leadership.
• Proven ability to develop analysis and process improvement recommendations.
• Demonstrated experience in managing performance/business process improvement activities.
• Strong project management, integration, and implementation abilities.
• Excellent organizational, analytical, presentation, interpersonal, written, and verbal communication skills.
• Proven customer-service orientation and strong interpersonal, consultative, and relationship-building skills.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Experience with RC analytics, key metrics, and visualization tools (i.e., Tableau).
• Ability to work independently or as a team member.
• Must possess a personal presence characterized by honesty, integrity, and caring.

Requirements

• Ability to concentrate, meet deadlines, and work on several projects simultaneously.
• Must be able to set and organize work priorities and adapt to changes frequently.
• Must be able to travel to various Trinity Health sites as needed.
• Must possess the ability to comply with Trinity Health policies and procedures.

Benefits

• Hourly pay ranges: $48.18 - $72.26.

Company Description

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.