[Hiring] Senior Outreach Program Coordinator @University of Texas at Austin

Role Description

The Program Coordinator will support the successful implementation, growth, and continuous improvement of the Veteran Spouse Network (VSN) programs and services. This position serves as a key connector between participants, peer leaders, staff, and program systems, helping to ensure a high-quality and seamless participant experience.

• Coordinate daily operations of the Veteran Spouse Network (VSN) programs and services.
• Manage program logistics, participant enrollment processes, scheduling, documentation, and operational workflows to ensure effective program delivery.
• Coordinate and support participant on-boarding, engagement, and navigation across Veteran Spouse Network (VSN) programs and services.
• Serve as a key point of contact for participants and assist in ensuring a positive participant experience.
• Contribute to the development, implementation, evaluation, and improvement of the Veteran Spouse Network (VSN) programs, curricula, resources, and supporting materials.
• Facilitate communication and coordination with peer leaders and facilitators to ensure effective program delivery and participant support.
• Provide project management, reporting, administrative support, and other duties that contribute to the successful operation and growth of the Veteran Spouse Network (VSN).
• Additional duties as assigned.

Qualifications

• Bachelor's Degree in social work, psychology, public health, education, communications, nonprofit management, business administration, or a related field.
• At least 5 years of responsible level experience in program administration or program coordination.
• Experience coordinating programs, projects, services, events, or administrative operations in a professional setting.
• Strong organizational and project management skills, with the ability to manage multiple priorities, competing deadlines, and shifting demands.
• Excellent written and verbal communication skills, including the ability to communicate effectively with various audiences.
• Experience utilizing technology platforms, databases, project management systems, customer relationship management (CRM) systems, telehealth platforms, or similar software solutions.
• Ability to work both independently and collaboratively in a team environment.
• Strong problem-solving, critical thinking, and decision-making skills.
• Ability to exercise sound judgment, maintain confidentiality, and manage sensitive information appropriately.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Values the contributions of others in the work environment.
• Relevant education and experience may be substituted as appropriate.

Requirements

• Experience working with military-connected, veteran, caregiver, or other helping-profession populations.
• Experience coordinating virtual programs, support groups, educational events, training programs, or community-based initiatives.
• Experience supporting participant engagement, intake, onboarding, customer service, or client-facing functions.
• Experience developing, maintaining, or updating curricula, program materials, implementation guides, resources, or training materials.
• Experience utilizing telehealth, event registration, learning management, or community engagement platforms.
• Experience working in higher education, nonprofit, healthcare, behavioral health, or community-based organizations.
• Knowledge of military and veteran family culture, challenges, and resources.
• Experience collecting, tracking, analyzing, or reporting program data to support program operations and continuous improvement.

Benefits

• Salary Range: $55,000 - $65,000 - depending on qualifications.
• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Ability to work remotely within the state of Texas.
• Work Shift: M-F, Flexible between 8am-6pm.