[Hiring] Senior Network Engineer @soteria

Role Description

Provide post-sales engineering implementation services for network solutions across various product and service offerings:

• Requirement definitions and implementation plans
• End-to-end system designs
• Equipment staging, configuration creation and testing
• Solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation

Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and organization.

Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions.

Ability to coordinate remotely with Smart Hands and Project Managers to complete the activity with clear communication and coordination.

Develop and maintain professional and productive relationships with:

• Clients
• Infrastructure vendors such as ISPs and Carrier Services
• Software & hardware vendors
• Related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations

Provide a technical overview of:

• Product architecture
• Functionality
• System/data requirements
• Service delivery and integration with enterprise applications

Continuously expand, research and leverage knowledge of the market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.

Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities.

Meet all financial performance objectives for area of responsibility and take corrective action as needed.

Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations.

Maintain and enhance a strong client service-oriented environment focused on:

• Problem prediction, detection and resolution
• Proactively identifying and removing barriers to meeting client expectations
• Providing timely documentation of issues, action plan and outcomes
• Achieving all client satisfaction objectives and internal and external SLAs

Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day-to-day service delivery operations and the client experience.

Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities.

Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance.

Achieve performance targets established by leadership for applicable Key Performance Indicators.

Perform other duties as assigned by management.

Qualifications

• Accountability - Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs.
• Customer Focus - Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer.
• Business Acumen - Interprets situations and events from a business standpoint in order to make decisions consistent with the organization's strategic direction and goals.
• Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment.
• Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence.

Requirements

• Bachelor's Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience.
• Minimum of 5 years with engineering deployment responsibilities involving complex client requirements assessments, solutions designs and implementation within the technology services industry.
• Ability to work within Change Management process/procedures and understand the requirements to compile documents with existing standards.
• Previous post-sales engineering experience with network solutions including requirement definitions and implementation plans, end-to-end system designs, equipment staging, configuration creation and testing, and solution deployment.
• Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Arista ACE or related certifications preferred.
• Experience within a production Data Center environment including managing routers, switches, firewalls, global and local load balancing, DMZ.
• Proficient networking skillset within industry-standard networking technologies and infrastructures including cabling, LAN, WLAN and WAN.
• Extensive routing experience with routing protocols including BGP, OSPF, EIGRP, route subnetting and route aggregation techniques.
• Demonstrable switching experience and knowledge with datacenter switching, including Nexus product line, Spine and leaf architecture, Cisco ACI, Arista CLOS.
• End-to-end process thinker, with proven experience in business processes and workflow design.
• Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation.
• Ability to work effectively across all functional groups to optimize product & service offerings.
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools and related cloud-based technology systems.